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Hi all I have a sip trunk setup to go to a third party SBC, calls to the SBC are fine and calls from the SBC are presenting to users on the IP Office. My question is: Is it possible for calls to come into the IP Office from the SBC and break out on the local PRI? IPO is V11. Any help...

Hi My customer has a 9641 handset that is only showing "Phone" and "Features" in the top corners. I replaced the phone but got the same issue. Customer is on 9.0.4 Server Edition. Anyone else come across this? Thanks G ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness...

Any one what this is? I can see it in my voicemail logs ACSS - SME ASPS - SME http://www.vodafone.ie/readybusiness

Hi IPO 8.1 on 500v2 with seperate vm server. On occasion my customer users have reported voicemails not playing or message is getting cut off before the end. When I look at the users wavs in the voicemail server logs, I can seen the wavs, some have 0 lenght even if message was left. I have...

Hi all As of a couple days ago I can not access my secondary server using port 7071, i tried telnet but tells me unable to connect(Works for the primary). The server is up as I can see it on system status, monitor and manager. Any ideas or will I need to re ignite the server from scratch...

Hi all I have moderated conference bridges set up using users extension numbers, users extension are 5100 to 5199 45XXX Conference Meet Me 5N I have a DDI setup to go into a VM Mod to check pin etc and then enter bridge 45XXX where they hear moh until user 5XXX (moderator) dials 45XXX where...

I have an IPO server edition with a 500v2 as expansion for PRI. When I set a users forward unconditional to an external number I get number busy. See trace below. I have user 8060 forwarded to 0863848527. I dial 8060 from user 5120. Trace is from the 500v2 box and phones are 1608 registered on...

Hi all I need to know if 3rd party sip endpoints (conf phones) are supported for resilience in a primary/secondary server edition solution? I believe the answer is no but cant find a definitive answer in support docs Thanks

Hi Guys I have a basic set up where I have an agent hunt group( NatGas ). Previously I had a short code to set hunt group to night mode which sent calls to security on another site over scn. Problem is because calls are sent over scn they are affecting the call waiting stats on ccr. So now I...

Hi I have a simple CCR setup. 1 CCR hunt group with 7 CCR agents. Wallboard shows way too many calls waiting ie., shows 38 calls waiting when system status shows only 4 calls coming in. Is there any config I need to change on the hunt group or the system? or is this a Known Issue Calls are...

Hi I am trying to upgrade CCR from 1.2.6.2 to 8.1. I know I have to upgrade to at least 6.1.4.4 first. I have upgraded sql to 2008. But when I try to install 6.1.4.4 I get the following error message: The IPOCCR database 'avayaSBCCRT'does not have enough space required for the database...

I am trying to update one-x portal and I am getting the following error The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. Any ideas?

I am getting the following error when I try to upgrade one-x portal The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. any ideas?

My client has a 3 system SCN.If a call comes in on PRI at site A and is transfered to site B--no problem but if I try to transfer back to the original extension at site A the transfer will not complete. It will however transfer back on a blind transfer or a transfer to any other extension at...

hi I have 3 sites connected via scn.Site A is the main with B and C connected via H323 trunks. My problem is if a call comes into Site A on a PRI and transfered to Site B--NO PROBLEM-- but if I try and transfer the call back to Site A the call is answered on Site A but Site B can not release it...

Hi I have set up a dummy user and ext(9514) forwarding to an external number.I have created a hunt group(9515) and added this dummy as the only member.I have setup another hunt group(9513) and have hunt group(9515) as the overflow group. But when I call HG(9513) it doesnt overflow to HG(9515)...