Search results for query: *

Hi, can anyone shed some light on this problem please? I have and ACD path that overflows to *410 which is a NameTag to a Multi-level Auto Attendant (410). This MLAA has one level of options. Each of these options places the caller into a new ACD path. This all works great with agents logged...

Hi, We have a few ACD queues that are set with a common exit point if the queue is unavailable. I'm confused because the exit point is voicemail 401 but the directory number shown as the exit point of the queue is *401. What is the * all about?

Hi all, Mitel 3300MXe, Mitel 5215 IP Phones I've got some users who have their phones set as ACD devices since they log into them to join certain ACD queues. I need to make four of them in a ring group as well on a different number, so if that number is dialled then all the phones in the ring...

I wonder if anyone can assist with this. When I try to send outgoing calls to our Samsung Ubigate SIP gateway that emulates ISDN to our 3300MXe, the Ubigate only gets the digits sent once the 3300 starts to outpulse. So, if we set the 3300 to outpulse after 6 digits (we dial 9 for an outside...

Hi, Is there an adjustable limit on the number of digits I can set a speedcall number to? It seems to be set to 7 on our 3300 MXe running version 9.0.3.29 software. Just wondered if this can be changed to allow more digits and if so, how? Same goes for the number of digits on ACD paths. Many...

Hi, We've got a new ISDN 30 provision as an addition to our existing ISDN 30 and the new provider says they are presenting 6 digits to us on incoming calls. They have even attached an old telephone system they use for testing to this new ISDN and shown me that its set to 6 digits and it works...

Hi, Our Mitel 3300 has a module in the front of it labelled T1/e. It has two ports. Our current ISDN30 is connected to one of these ports. Can we connect a second ISDN30 to the second port? Will we need different licenses on the switch to support the two ISDN30 connections? If so, which ones...

Hi, We currently have an ISDN30e connection to our Mitel 3300 and the provider of this ISDN has it set so that when anyone calls into us we are presented with the last 5 digits of the number they called so that we can use the Mitel's speed dial to route the call to the correct extension etc...

Hi, How do you access someone elses voicemail from an extension that already has its own voicemail associated with it? If you dial 555 to get into voicemail from an extension without its own voicemail it asks you to enter the mailbox number which is fine but if the extension already has its...

Hi, We have a 3300 working on VLAN8 and IP range 192.168.8.0 in our main office. We have PC's running without VLAN on IP range 192.168.1.0 We are about to get a second office a few miles from us. Both offices have fibre links to the Internet but no direct connection between each other. What I...

Hi people, I wonder if anyone out there can help me with this little problem? I need to send some XML to a web server. The request to the server has to be an HTTP POST message and the XML has to be in the BODY of the request not as parameter pairs. The server should respond with more XML if the...

Hi, I have a group of phones attached to a Mitel 3300 running version 9.0.1.17 software. All of the phones are setup as ACD sets because we have ACD agents who use them from time to time. What I want to do is have a small group of them that can all be made to ring if a specific number is...

Does anyone know the format of the messages that come from port 15373 (ACD Real Time Events) on a Mitel 3300? I can figure out a bit of what I'm seeing but thats all. Any help gratefully accepted!

Does anyone know if there is a command that can be done remotely to log in an ACD user to a specific phone extension without actually doing anything on the phone in question?

I'm having a mental blank today so can someone help me with this please? I have a database field that contains a string. It is of the format >2 or <=4 You get the idea I'm sure. It always has a comparison operator and a number. Now, what I need to do is a simple "if" statement to check a...

Hi, 3300ICP device. Is it possible to setup a mechanism that will ring several telephones all at the same time? If so, how? Thanks Tim

Hi, Since the maximum number of voicemails stored in a given VM box is 99, does anyone have a method to group several of them together to overcome this limit? I wondered if it might be possible to place three of them together in a hunt group, each with its own NamTag Huntgroup. Would that...

Hi, We have a 3300 here and a number of DDIs. Since we have voice recording, we have to play a message to every caller that they are being recorded. We also need to identify which of the DDIs the call has come in on to any agent in the ACD group. When no agent is available we have to send all...