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  • Users: inter778
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  1. inter778

    Avaya EMC/CCEM preferred agent

    Hello, Does anybody know how to make preferred agent option work on CCEM/EMC 6.4 ? What What we are trying to achieve is to use Preview Contact for outbound campaigns and we want to use preferred agent to make sure that only the agent that we've specified receive the specified work item. If he...
  2. inter778

    IP Softphone export of settings

    Hello, We are currently using R06.01.89 Avaya ip softphones on a free sitting environment. The problem is that the softphone needs to be configured every time an agent logins to a computer for the first time, which is not that great in a free sitting environment like ours. This is solved by...
  3. inter778

    Extended Pickup groups

    Hi, we are using an old G3 csi V11 Avaya PBX. We have an incoming line that rings on random station, and the agents should be able to pickup the calll with a FAC. It's working OK but the problem is that now we have around 60 agents and the maximum for a pickup group in this version is 50...
  4. inter778

    Problem with Auto-answer

    Hi, This is what we are doing - when an incoming call is received, the phone rings once then it's auto answered by the agent. Problem is that it suddenly stopped to work, and I cannot find a way to make it work again - I can make it to either auto-answer, but the phone doesn't ring once before...
  5. inter778

    Recording of transfered calls.

    Hi, We are using Avaya Definity S8400 with Nice 8.90 and we are trying to send calls after working hours to number outside of the call center. The question is, is there a way that those calls can be recorded in NICE ? P.S. For the moment the way of transfering calls is with route-to number in PBX
  6. inter778

    Route to another number if no answer

    Hi, We are using Definity S8400 and in the moment we are transfering calls with "route-to number" rule to an external number. The question is - is it possible that if the opposite side is busy or doesn't answer after let's say 3 rings, the call is routed to another number ? Thanks
  7. inter778

    Problem with agents

    Hi there, We are using NICE System version 8.90.03.3, and we are having a problem with one of the recording groups. The user group was created before some time and everything was fine - the calls can be monitored on agents base, and NICE queries can be made. Now I've added just another two...

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