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I have a user who is still logged into the system and I can't run the year end close until the user is out. Went to the user and thay are not logged into ACCPAC. How do we get this user logged out. We are using ACCPAC 5.4 for all modules in SQL Server environment.

We have 11 companies in ACCPAC 5.4A in SQL. Two of our comnaies when we try to print a GL Transaction listing by selecting the proper accounts and periods, and so forth and after clicking the print button we recieve another sheet asking for further parameters. It is only happening in two of the...

I am trying to set a spreadsheet that users need to enter information into. What I want to happen is to have the users enter a required value before moving to the next cell to enter into. I do not want the user to have a blank value and force them to enter the information before being allowed...

We are experiencing the error message about an invlid TLV record. We added a different logo to a report and saved it giving it a different name. The report worked for awhile and then it stopped giving the error message. Once everyone logs off in the evening and starts up next morning the...

We are experiencing intermittent dificulties with an invoice report that gives us an "invalid TLV record" error. A Logo was added to the form and saved as a new form. After a time period users start getting this error message and cannot print the invoice. I then re-save the document...

I have two sessions of Excel 2007 open with a workbook open in one session and a blank workbook open in the other. I then want to copy the sheet in the open file and paste it to the other session keeping all the formulas. When I do this now it does a paste special values and the formulas are...

When testing a new AR Statement the user said yes to the question of whether or not the statements printed successfully. Is there any way that this can be reversed with out causing any further problems or data integrity issues. Would like to see the transactions as they appeared before...

When I look at location details for a particular item it shows that quantity on hand is -10. I went to the item locations details table and it shows the quantiy on hand is zero. Printed out a transaction history for the item and it shows quantity on hand is zero. Would someone know why...

We use GL Recurring batches for many transactions and would like to have multiple batches created at the same time. What we currentl;y do now is we email or ask other users if they are running a recurring batch before creating their batch. The reason why we do this is because the batch will...

I have created a date picker to have a user select a date that will also place that value to a protected cell. I don't want to have users type a date in the field because errors can occur. When I protect the sheet and select the date it won't update the cell because of the protection. Is...

A user received a new computer and when they try to print on invoice in OE the error Crystal Reports Viewer Failed to open the connection is given and the invoice will not print. I remeber having this issue in previous insatnces but it has been over two years since we had this problem. We are...

A new ACCPAC 5.4A database has been created and only one person is able to access the database. The error message is as follows: The database profile for JVCO appears to be corrupt or incompatible. There is one user who can access the database on one client machine but anyone else gets the...

When a user has the Customer Activity Window open and posts an A/R Recipet Batch it will not complete posting until the Customer Activity window is closed. Is there anyone who knows why this would be happening and how to correct the problem. We are using ACCPAC 5.4A in MSSQL.

We have a day end that is hung up and we can not get it to complete. There is a user that is still logged into an ACCPAC databse and has the day end process started. This user was in a terminal server session and exited the session by disconnecting. The user then went back into terminal...

Is there a way that the specification range be protected so that users cannot make any changes. There is only supposed to be one person who makes changes to the sepcifiaction file but appears that someone is trying to make changes. I have to correct certain statments at every month end and...

I am importing assets into the fixed asset module and I received this error and wonder if anyone can tell me what it is telling us. "Field on window is inactive or disabled. (Line #38)" I would like to know what I need to correct or look for so I can fix the file.

Can anybody provide me a method of clearing an outstanding balance for a customer. I have tried running the create writeff for the -0.04 and ACCPAC tells me no records were selected. When we run an ATB and statement after all invoices are paid it shows the outstanding ballance of -0.04. This...

Our AR person did a receipt but used the wrong bank causing the document to be posted to the wrong accounts. Is there a way to return this payment and redo it to the correct bank with out using the void posted transcation method we have been instructed to do. Any help would be appreciated...

Is there a preferred method for cancelling a sales order that will properly correct the quantity. The users have been cancelling orders and when they look at location details it shows a quantity to show as being on a sales order. I have looked at the data for the item and have noticed that on...

Is there any way that when a users logs into ACCPAC to have the GL Souce Code default to their initals. Right now the user needs to add it to the batch and could use someone elses initials. The auditors have asked if there is a way that this could be done so that the code is filled in...