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Hi Guys, Just wondering has anyone got a copy of Phone Manager 4.1.14? Looking this specific version. Thanks

Would anyone know where I could get the IP Softphone 2050 Version 2.01.0255 Software. Looking to install this on a Windows 7 PC connecting to a BCM400 Version 4.0. The softphone 2050 Version 3 & 4 require a licensed server and license so hoping to get 2.01.0255. Thanks

Just wondering did anyone have any luck splitting the SMDR feed from the Avaya IP Office 500 to 2 separate devices. We now have 4 customers which all have call recorders and call loggers both requiring the SMDR feed from the Avaya. I know other people are having the same problem as per this...

Upgraded a BCM 450 Release 1 to Release 6. Applied all the latest Release 6 patches. However we now seem to have no new voicemail notification. No message light or "Message for You" on the screen. New messages are being left since the upgrade and can be retrieved by logging into the voicemail...

Hi there, I installed Avaya CCR and everything was working 100% , stats, reports wallboards. 3 days later I now find if web browse to the Ipaddress/CCRWebClient/ I get an error message saying "An unexpected error occurred which has been logged. Please report this error to your IPOCCR...

I have an issue with Reporting for Contact Center on a BCM50 release 3. Checking both the "Real Time - Agent Detail Stats" and running a "Agent Profile by Agent" report. In the morning calls made and recieved by each agent match up between the real time and reports. However something happens...

IP 500 V2 Release 7 with DECT R4. Master Cell & 3 Slave Cells. All IPBS[4.1.30], Bootcode[4.1.30]. The memory usage of the Master Cell continually increases at a constant rate even during the night when no one is using DECT. Every 3 days it gets to the point where the Master Cell will error...

Hi there, I was hoping someone can help me understand the port allocation of Bus 1 on a BCM 400 Release 4.0. I understand the DSP resource calculations etc but not sure how you achieve 50 ip phones when you only have 30 ports per bus. I think you can have roughly 50 ip phones on a 2 /6 split...

Hi there, On a 5.5 system I am looking to get music on hold to play to people queuing at an ACD group. The problem is I dont have a Miran card so cant set up any RAN announcement routes and I think the deal is you have to play a first RAN announcement before the music will kick in. I have...

Hi Guys, I have loaded a music on hold file to a couple of IP 500 systems. However on both systems the quality is great when checked using a short code or tested internally but is really poor quality when an external caller is put on hold. The file is in the correct format. Both sets of...

Hi there, Just installed a BCM 450 with 3 x DSM32 and 1 x DTM. I have found that on all internal calls when the call is answered there is a loud clicking noise before they start talking. After that the quality of speech is fine. External calls seem not to have this click. I tried calling in...