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Have you ever come across a problem when calling out the phone says Error but this only happens if the extension is set to Privacy in the Telephone Directory? For example we have a Featurenet. They dial numbers such as 70002556. When the phone number they are calling from is set to Privacy it...

For some reason our Contact Centre Client does not display the caller ID when the agent receives an ACD call. Instead it displays the path reporting number. We are running 5.5 SP3. Can anyone shed any light? Thanks

Is it possible to disable the call waiting function? When I say Call Waiting I mean when your on the phone and someone calls you and it comes up Call Waiting.

Hi, Could someone tell me how to cut the caller off once they have heard our emergency message when our ports are set to emergency mode? The just carry on queueing and it makes the call centre stats look bad. Thanks

Since we had our new Mitel 3300 MXe we've been having a lot of silent calls where the caller can't hear what the agent is saying. However the agent can hear the customer. We are running 9.0 UR2 on the 3300. It appears to be only calls that go through an ACD queue that get the problem. We get...