Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Search results for query: *

  • Users: golfnutx14
  • Content: Threads
  • Order by date
  1. golfnutx14

    Need to automatically Auto-In an agent as soon as they login with the Agent ID

    Hello Team, I have a request for the Contact Center in which they want their agents to automatically Auto-In as soon as they login with their Agent ID. The reason is they they want to avoid the agent going into AUX 0 which is the default when the login. Agents create excuses that they forgot to...
  2. golfnutx14

    Caller ID issues showing "uknown" to mobile phones

    Does anyone know where these settings are at in CM? we are CM6.3 and I cant find them. The issue is that we have some instances on "unknown" showing up on mobile phones. Wind stream is recommending to make these changes and I don't see them. Thank you. Nature of address indicator ANSI: Unique...
  3. golfnutx14

    Avaya 9600 IP H323 phones to successfully use HTTPS

    Has anyone configured Avaya 9600 IP H323 phones to successfully use HTTPS instead of HTTP? Avaya HTTPS port is 411 which is contradiction to standard HTTPS Port 443. Thank you
  4. golfnutx14

    One-X Mobile Lite works on Iphone but not on Android

    I am able to get my Phone to work with the FNE numbers and use One-X Lite. For some reason, the same codes do not work on my Android phone. When the Android dials the FNE code to go "IDLE Appearance Select", the number acts as if it does not exist. Any ideas?
  5. golfnutx14

    ONE-X Agent and Time of Day

    Hello team,, I have an issue that One-X Agent does not keep the time of day on the screen full time. I added it as a softkey but I must click on it all the time. Is there a permanent setting anyone can think of? 2nd question. When an agent hits Aux with a reason code, the timer does not stay...
  6. golfnutx14

    Intra-switch CDR upload

    Hi guys, Is there any way to upload all station data to the Intra-switch CDR table? it's going to be a pain to add 1500 stations. Thanks!

Part and Inventory Search

Back
Top