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  • Users: GQR
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  1. GQR

    calls dropping that were recevied from a hunt group.

    I have a call center that is experiencing dropped calls. It's pretty basic. A customer calls a VDN. The VDN points to a vector. The vector has some options. The calls end up going to a hunt group. The call center persons log in and out of the hunt group. If someone is logged in and available...
  2. GQR

    need 8434 to be able to log-in into multiple hunt groups

    I have a phone that needs to be able to log into three hunt groups at the same time. It was able to do that until I changed Mutiple Call Handling to many-forced. Now it is back to only letting the person log into one hunt group. Dose someone have an idea as to what field, in the hunt group...
  3. GQR

    hunt group

    I work in a telecom dept. and need advice on a hunt group on our G3R. I have a VDN that points to a vector. The vector sees that it the right time of day and it goes to line 8 which is, queue-to split 29. The department that logs into split 29 is receving calls, but when they are on the phone...
  4. GQR

    call pick up on definity g3r

    I need advice on call pick up. If I here my co-workers phone ringing and I do *7 and pick it up on my phone how do I send it back to his phone?

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