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Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both. What I need to...

Right now we have a BCM50 with 20 Unified Messaging seats. We have some people that need to record calls, some who need Message Forwarding and some who need both. Right now we only use 2 Class of Service, one for people who need neither and one for people who need either/both. What I need to...

I've got an excel spreadsheet that will contain data in up to 3 columns. If column A is populated, then either column B or column C (or both) will also be populated. If A is empty then B&C are by definition empty (even if someone makes a mistake and enters stuff there) A is a date, B&C are...

I've got an Excel spreadsheet (designed by an outside source - I cannot change it's formatting) that basically has a bunch of header rows (23), a couple empty rows, then rows of data (anywhere from 2 - 5000), a couple more empty rows, then a couple footer rows. What I need to do is start at A26...

We have an international partner in Switzerland. If one of my users (located in Luxembourg) calls them from his VOIP phone (connected to our BCM here in the US), all is good. If my CEO (who is here in the US) tries to dial them, the line just stays "dead" for about 20 seconds, then goes to...

So, I've figured out the call recording with F989 and we've used it successfully. The problem starts when we try to record a conference call. We get both parties on the phone, then press F989 and the display says 'no call' and nothing records. Any ideas?

We have a BCM50 and Call pilot. I've got one IP user in another state. When this user calls into another extension and attempts to leave a voice mail, it usually does not save that voicemail. I just had him call me and go to voicemail. While he was leaving the message my MWI blinked as did...

I'm trying to get Message Forwarding set up here - we have a BMC50. I've got it enabled and the voice mails show up in my email on my phone (which is what I want) - but the red indicator light never turns off on my desk phone - even after I've played and deleted the message from my inbox. Any...

I have a VB module that runs a query, populates a table, then populates a 1 page word document. I can make it create as many letters as there are records in my table, but my users want this to be 1 big document, with 1 page per row. So, if my table has 207 rows, I should get 1 document with...

Right now my computer has Office 2007, but 90% of our users still have 2003 and probably won't be upgraded for 6 months or so. I'm writing code that they will need to execute on their machines. Every time I open the module on my machine, it sets the references to Microsoft XX 12 Object Library...

We have a new(ish) BMC50. From what I understand, the Desktop Messaging allows us the ability to get voice mails in our Outlook, and therefore on the mobile devices that also have our email. We have been told this only works when Desktop Messaging is installed on our PC's and we are logged...

We have a BCM 50. When my users press the DND button, it rings directly to the receptionist. This is not what I want to happen. If someone puts their phone on DND, I'd like the phone to go to voice mail.

I've got the following SQL statement (not written by me, just inherited) that works correctly. Unfortunately, now I need to remove the requirement that i.attr3209='Active' as we'd like to see all, not just the active ones. When I comment out the 2nd occurrence of i.attr3209='Active', SQL...

Last week (7/28) we applied a hub transport rule that appends a legal disclaimer to all emails that go outside our domain. Since then, at least 2 of our users have started having issues with our email faxing (Concord Fax). Currently the users open a .pdf in Acrobat, then choose File-Send...

I have code that opens MS Word documents (as necessary) and merges them from an Access query. It then closes document 1 and moves to document 2, 3, etc... We've come across a reason to password protect all the documents. I've managed to write the code that passes the password and opens the...

Not sure where to ask this one, but you guys have been EXTREMELY helpful in the past so I thought I'd start here. I've got an Access DB, that runs some queries and some VBA and merges about 25 files on-demand for me. Those files that it merges are MSWord documents that are stored on a network...

We're using SQL 2005 - we're in the U.S.A. One of the many reports we generate needs to be exported to Excel and emailed to a company in England. They have requested that the dates in their report be in the dd/mm/yyyy format (as opposed to mm/dd/yyyy). I cannot figure out how to change this...

I've got a procedure that calls another procedure - currently called OpenMergedDocs() OpenMergedDocs() calls individually named merge functions for specific documents - ie OpenDoc1, OpenDoc2, OpenDoc3, (up to 25). It works perfectly. Now what I need to do is make a separate OpenMergedDocs()...

Thanks to lots of help from the great people here, I've got an access DB with a "master" form. When the DB is opened, the master form opens - the user enters a case number and 25 different documents are generated (data from Access goes to word templates) and all are saved to a specific...

Thanks to help from here, I have a Mail Merge from Access that works fairly well, but I'd like to refine it even further. Right now I have a contract in MS Word that needs to get data from Access. It needs to merge signature lines (or signature blocks or even half pages of text) for 3...