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Can the MiCollab client (v7) be setup to look at/import an Exchange Global Address list? I've scanning through the EG Documentation and the Administration Guide, and it explains you can sync Outlook contacts, but there's no mention of the GAL. If you try an import, the GAL is not present but...

We have just upgraded client from MAS v5 to MiCollab v7, we used the Mitel approved fresh install and restore backup method. This appears to work fine, but we are having an issue with the accounts desk phone numbers. The sync to PBX works fine and when we look to edit the user, the deskphone...

We have a CX II 4.2 SP2 PR1 (10.2.2.16) and the very latest MiVoice server. We are looking at setting up the MiVoice as a SIP proxy to a SIP trunk service provided by Gamma in the UK. My first query is with the licenses. If we have a 10 port SIP trunk from Gamma, do I need 10 SIP trunk...

Mitel CXi 4.2 SP1. We have a MLAA with a number of options and have found that when a caller picks their option and the caller is delivered to the ring group, the endpoints carry on ringing for anything up to 10 seconds after the caller had aborted the call. The MLAA starts with a speed call...

I've asked this before and never really got a solid solution. Time have moved on and there might be some new way of doing this as we are now on MCD 6 SP1. In the case of a fire and the building, I'd some kind of feature access code or key that will send ALL calls to a pre-recorded message...

I've done a quick search and not found this issue, although there are a lot a one way audio problems here. Previous instances of one way audio in the past have been caused by port blocking/firewall rules but in this case this might not be the same. We have two sites that call each other...

We have separate servers for our UCA 6 and MBG 7 and I'm looking to migrate these to a single MAS server. I'm looking for any tips and gotcha's that would help the transition go smoothly. Points that I'm worried about are: A. The ARID's are separate at the moment, so would I have to group...

I'm using UCA (V6.0.120.0) Which appear to be working fine apart from when I use the Tapi link with our CRM software. When I click a number it tries to insert 99<number>, which 9 is our prefix for dialling out, but obviously having two nines causes it to fail. So I go into the UCA server and...

I'm trying to setup CCM7 to connect to our 3300MXe. When adding the Media server, I click test and the green bar scrolls for a bit before a pop tells me the following: CFG0044: There was a problem communicating with the PBX. Check the IP address, verify the PBX is online, and that the Mitel...

We were using an old version of contact center to wall board our servicedesk agents status and provide call reports. However, the company has since moved to another product that will do call reports and call recording. We still want to use the wall board element of the CCM software but are...

Hello. We are working with a new install of NuPoint v16, this is only the second time I've done this and the first was using v14. We have setup the AMC record with NuPoint Unified Messenger: Speech Auto Attendant Base Software Kit and NuPoint Messenger: IP Integration (max 4 connections) I...

We are software build 4.2 and I just can't get the CXi and Videx to talk. The door entry is fob based (nothing to do with the mitel, but it means there is no keypad), with a single button that rings in, the presentation from the guys who installed it is a standard phone socket. If we plug a...

We have a client with a 3300 CXi II. Their hard disk was failing so we had to replace it. We took a backup, but had to put MCD 4.2 PR1 on the new drive, backed up version was 4.1. The restored data appeared to go back on fine, but I noticed that users could not dial out. I had to re-program...

I'm having a bit of a dumb moment with a setup that I'm trying to get working. It's simple enough on paper but I can't get it sorted. The customer has a CXi MCD4, setup on one subnet, phones plug into the internal switch and work fine. The CXi LAN port is plugged into a HP Procurve, this has...

I've been playing around with X-Lite 4 and our MBG server, after finding issue's with my firewall I managed to get the X-Lite client to register with the MBG (Very latest version) The phone reports as registered and I can dial voicemail (6000) and make external calls. However I cannot make...

We havea client that has a few departmental VM's and would like to change them to a christmas message. I've told them that the best thing to do is before they leave is to get the department heads to dial the VM mailbox, setup a temporary greeting and schedule it to run for x number of days...

Could anyone tell me if UC and Hyper-V work together ok. We have UC in VMWare no problem, but a client has insisted we use Hyper-V. I've checked the Mitel Knowledgebase and UCA Engineering guidlines and we have an open call with Mitel with no response.

We have a client with a recpetion phone which has 8 single line key appearances for dummy numbers that appear in a huntgroup which is the main pilot number for the entire compnay. This was done for the following reason: They wanted calls to come in on what appeared to be lines like their old...

I've got myself in a bit of a muddle with a key appearance. I have programmed our main line number as a key appearance on one set which call forwards always to an AA. Because of issue with the AA, I'd like to remove the key appearance an reuse the number for a huntgroup. However when I try to...

We have a client who we have setup an ACD path for them with 6 agents. The original plan was that it would hunt the longest idle (To my knowledge this is how ACD should work) and then timeout after 15 seconds, log the agent out (who didn't answer) and move onto the next. This worked a treat...