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Hello, I have created a new entry and tried testing with both settings for entry 2 but no avail. Still shows as unavailable. Per documents and this site I did not see anything that would guide me differently or where to look to see why it is not working. ENTRY 2 HNTN 703...

All, We have an 800 number for the Helpdesk we would like to set to a new DID, and have it answer on the first ring, and be able to accept multiple calls the calls will be sent to a greeting on call pilot. The helpdesk will be no longer but we want to set it up prior to them being...

All, Hello we had a number port to a new PRI the other day. We went to test 911 however when calling out. The site was not able to dial 911 or 9911. I checked in LD 90 the (AC1) the SPN and it did not pull up anything on the PBX. As well it did not show any other SPN besides SPN 911 I...

Hello, I have been reading on the SDTA function. I noticed that the time on the pbx is 151 seconds slow. However if you can only do this in 0-25 second adjustments how would I implement into the PBX? SDTA 1 (X*100ms=XXX=Xseconds) Thank you in advance.

All, Hello, I have an issue with the message waiting indicator light. I checked the CLS and the mailbox on call pilot. I am stumped at the issue. The light was working before. I created a new phone new did and new voicemail account and it did not work. I even copied a user's...

I am still having the issue with very sporadic calls not clearing incoming to the site. I have had the carrier monitor the site 2 times and did not see any issue on the PRI at all. I turned on dchannel MSGI and so far this is all I see. DCH 22 UIPE_IMSG CC_RELEASE_IND REF 00004519 CH 22 1...

Hello All, I have an issue with the voice message indicator light not working on 2 phones. I checked the class of service FNA MWA HTA the FDN and Hunt are pointing to the messaging system. The MWK key is programmed and it rolls to voicemail however when a voice message is left it...

All, Hello, I have an issue that started occuring at exsisting site. The name and number are not displaying when calls come in. It shows 8000-12 or 8000-1 for example. The Carrier has not been changed and I went to the carrier they state it is something on our system that needs changed...

Hello All, We are doing a number port over to a new carrier this coming monday. Are there any tips or tricks on porting to the new carrier? We have had issues with most every number port except for one. Thank you in advance.

All, I have an issue thwat is extremely intermittant a few times per month but nothing that occurs daily.. We have an OPS number that rings on 5 phones as a Secondary line setup as SCR. And one that is a primary phone that forwards to a duty phone after hours. The issue is when caller...

Hello All, I am having an issue with the call pilot tape backup in one of our remote offices. I am looking to see if the below error means the tape drive if this is telling me that its not set on the unit to 0 for the setting. 150208 2000 - Starting backup of 'Full System Backup...

All, I know I change ring count in LD 15 but should this be done after hours? Also, if I want to just change 1 CFN will I have to go thrugh each item or can I select the CFN and change it? All this to lessen the number of rings for someone who does not want a voicemail account but...

Hello All, I am inquiring how to locate how many trunk groups we have on our CS1000 PBX. I cannot find anything in my documentation on how to pull a count of how many trunk groups were setup by the vendor. Thank you in advance.

All, Hello and good day. I am in process of our security to our CS1000e and 81C Avaya system. I am looking to disable telnet to the specific Telephony Node and MGC cards. I did a disable rlogin for the under shell login and enabled the secure and disabled the insecure. However when...

Hello All, Is there a way to make a single office phone 3904 CS1000 7.6 to be able to accept collect calls? If so where and how would I program a single phone? We went to our carrier and they can only do it for the whole PRI.

All, Hello, where would I be able to locate and turn off SMTP on the Avaya Call Pilot server? Our system has gone through a security scan and I am trying to locate where this can be turned off on the Call Pilot system. Remote host is running a mail (SMTP) server on this port Flaw...

All, How would I be able to verify a patch on the 7.5-7.6 EM version of CS1000 system? Where would I go to locate it on the system? Any steps you can provide to locate would be helpful. Patch I am trying to lccate is MPLR33331 Thank you in advance.

All, Good afternoon. I have a question regarding the Call Pilot Server. We have our security review and we were flagged with McAfee not being up to date on our one Call Pilot Server. I checked the other Call Pilot Servers we have at our other locations but none of them have McAfee on...

Hello, I was looking to turn off SNMP for the Call Pilot server. How would I go about doing that? And can it be turned off ? Is SNMP used for anything Call Pilot wise? We are going through our security process and they show that it is on and want us to turn it off. Thank you.

Hello all, Is there a way to check the Power supply on a CS1000E rack mount Nortel? We have two out in the field but was not sure if there is a command prompt on the system that would be able to tell the status of the Power Supply's in the cabinets themselves. Thank you in advance.