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Hi All, How an agent can confirm whether he/she is logged in with correct agent ID. As per process, phone gives us the confirmation beep tone when login procedure is complete and after that phone display shows the skills for some time. Is there any way during that time can we display agent...

We have one AVAYA 9620 phone with 3 call-appr. This phone is receiving the forwarded calls from CISCO PBX. Challenge here is : We are not getting forwarded calls on 2nd & 3rd call-appr. Callers are getting BUSY TONE. Can anyone help to solve this. Is there any settings to be done at AVAYA side...

AVAYA 9620 showing " Retrieval in progress"... not able to use the desk phone. denial event 2176: SigConn fail to establish endpt XX.XXX.XXX.XXX dad on status station screen : getting Connected Type: N/A TCP Signal Status: connecting CM : AVAYA 5.2 CLAN firmware : FW037 HW : HW13...

Hello All, Please let me know how to troubleshoot the call drop issues. I have checked the extensions errors, events and alarms on the system .. none detected. how we can verify the disconnection end ? whether disconnected by agent or caller ? please help to assist.

Hello All, We are currently facing the voice quality issue when our agents are used headset to take calls. the quality is good when they use the handset. Avaya End points : AVAYA IP 9620 Headsets : mixed wired and wireless [ plantronics ] The issue occurred since last power down of...

We have NICE perform R2. We are not able to play the call. The attached error message will appear for each and every recording. Also we are not able to save the calls on local disk. Ping test successful for each server from user desktop. User desktop : Windows VISTA and 7. The host file was...

We have NICE 8.9 VOIP LOgger [RTP Sniffing VoIP Loggers for Dynamic IP Addresses] integrated with CISCO CCM [Geotel]. One of our agent/extension is not reflecting into NICE monitor [ NO Events at all ]. I have checked devices.wri file that agent extension is not added in the list. IF agent...

We have NICE 8.9 Geotel intregration with Cisco ICM. {Dynamic RTP Sniffing} Only one agent Calls are captured the one way voice path. Customer voice or agent Voice. But in query the status is shown as OK and we are able to playback these calls. Please asists to solve this. Thanks for your help !

Noramally our users LOGOFF their Avaya IP 9650 phones before closing the day. But we have observed that after reboot the phone will get AUTO login to extension. from LOGOFF state after reboot the phone should ask the extension and password for login ? Please advice us whats wrong with our...

While playing the voice + Screen call on logger at the start we are getting the error. error is attached here. We dont have storage center servers. We are using NICE perform R2 latest service pack. Error : Screen cannot be displayed properly. Please contact your system administrator. Details...

Boss/Scretary Function -------------------------------------------------------------------------------- Custmor requirement : My boss would like his phone route to me after 4-5 ring if he didn't answer it. After the phone route to me, if I am not around, the phone will auto route back to his...

Our MM promts incorrect time of message arrival.It promts one hour behind time for message arrival. We have checked the time from web page of MM and seems to befine. Our PBX & MM time is also same. But the windows machine from where we are accessing the MM web page time is one hour behind. So...

Phone is working i.e user is able to make out calls & also able to receive the calls. But phone not ringing for incoming calls. Below is the test station result: TEST RESULTS Port Mtce Name Alt. Name Test No. Result Error Code...

How to check the AES license.. We have AES 3.2 sending CTI events NICE system [NICE perform R2] In security database tab: Device & device group options are there? whats the difference between them.. at the max. how many devices monitored by AES... currently in our case around 3840...

How to check the AES license.. We have AES 3.2 sending CTI events NICE system [NICE perform R2] In security database tab: Device & device group options are there? whats the difference between them.. at the max. how many devices monitored by AES... currently in our case around 3840...

Not able to playback the screen of yesterdays calls [even old calls]. only voice can play. But in query type is shows as screen + voice. Sometimes player hung in between.[for all user] Not bale to save the calls in any of the format...[some of the user] save calls window hung then entire...

IS NICE perform R2 webpage supported on Windows Vista ? Can we access this page from Vista platform...? If yes what all setting need to br done on user Desktop... Kindly suggest ....

On some of the Phones Only One ring is audiable. Rest three rings are not audiable. Its very difficult for our Agents to pick up the calls. We have replaced the Phones and etxenisons,agent IDs as well. till No help....... IP phone version : IP_Phone 2.9010 Kindly advice..........

We have IP phone setup in our office...Agents are logged into Ip phones and custmors are calling them through direct DID. [Agent IDs are of DID range..] For only onr agent we are getting some issue: Few calls get cut-off after one ring..we have configured the voice mail on agent IDs... After...

Dear All, On most of the calls we are getting E121700. Supervision showing error msg as "Service Observation failed-no recording(1450)". Is there any relation of service observation failed and E121700 ? we have sniffed the Cisco IP phones VLAN on to logger sniffer port. Both ports are 100...