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Hello - I have a meeting with my boss at 2:00p CST and I have to learn everything there is about the Miran card to tell him. From studying I have found the following. Can you explain how I pull it all togehter. I can not seem to get the LD 22, SLT command. Does anyone have the 123 on it? THANK...

I read through the other threads and did not see anything on this. We are all stumped. Any help is appreciated. Application: Call into AT&T Conf bridge from Nortel IP 2033 phone then other users call into bridge. Volume is turned up. Phone works fine on regular call. Problem: In various...

Can someone please tell me what is the CLS that allows a phone to transfer offsite? I want to make sure one of our phones does not have that capability. Thank You,

YIKES!!! Can someone help please? Occassionally the president of our company receives a phone call to his VM box in the middle of the night. The VM says he has a message from x 6663. When he retrieves the message there is no message. It has happened on several of our 6xxx extension number over...

Hello - Can anyone tell me about this please. We have CP DT msg installed on our PC's. When we log into Outlook this message comes up everytime that asks if we want to download the address book. Is there anyway to keep that message from popping up? Is it per license or global? Is it in the...

Is there anyway to change a TN without outing the phone completely? Phones are 3903's & 3904's. Some are ACD phones & some are not. Thank You in advance.

YEAH - We just got a the new Contact Center 6 software for our CS1000. I hope this is the same forum. If I need to go to another forum, please redirect. Thanks, Question: This is new for me. Can you please tell me where do I change it where the agent sees flashing instead of the beep when they...

Isnt it always something...... I need to add a COS/COR (not sure which one) to only allow certain named extensions to dial international calls. Since there is only a few people that need to do this I was hoping I could just add a new COS/COR. Currently the Option 81 is set up where anyone can...

Can someone tell me how to make a 3904 go straight to VM in software where the user doesnt have to do anything? I think I have asked this before & I got make it a phantom, put in an acd etc. Can I go to CFW 1 VM on 1 ring? I already have the number in the SDN for a menu. It is the main DN for...

I have a phantom TN (500) with the following info. The 4303 is the direct group number to the ACD. Instead of it going to 4303 I want the number to go to a new menu. So I set up the menu in Call Pilot on the SDN page. I think I need to change the below to our VM number instead of the ACD number...

Please tell me what is the best way to change the ACD supervisor from one sup to another sup. Sup 1 will not longer be sup. Sup 2 will become supervisor. Currently Sup 1 is supervisor with BLF and all agents Sup 2 is non ACD phone Thank You, ON

OMG I can not believe I have forgotten this. I am trying to add a member to ACD group 4303, the DN is 4142, but we use 84142 for the DN for key 00. So I added this KEY 00 acd 4303 0 84142 and I get this error SCH0719. What could I be missing? I have 9 positions left. Well I went to load 20...

Can someone tell me what would be the way to can change an ACD group from receiving calls at 5:00 but leave the calls that were in queue at 5:00 remain and allow us to answer those calls? Thank You,

Can someone tell me what the advantages of the CM 6.0 as opposed to the CM Express for a new call center. We have about 50 agents, need reporting etc. Not sure if the CM 6.0 is more than what we need. Also though dont want the CM Express if it is going to be outdated or not have enough of the...

Can anyone tell me how to add and use a script to add the ICDA (allows 4 digits to be displayed on CDR) to the CLS of 1000 stations at once, rather than attempting to do it manually. This would be on an Option 81. Thank You,

I need to add a block of DID 4 digit numbers to our dial plan. Is this something I as an administrator should be able to figure out and do or would you recommend I call the vendor? What load would I start with? Thanks,

I have 2 fax numbers that I can not 4 digit dial to, from any fax on the network, only 10 digit. Is there a CLS or something I am missing? Thanks,