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Greetings, We have an Avaya R18 CMS Server whose ADM to network is failing. In the past when it fails, we would create more space and/or restart the CMS Server. we have done these steps already this time to no avail. Below is what the log file says...

Hi All, I have inherited an Avaya Site, whereby there was no Announcement and audio file clean up process. Which resulted in a number audio files on the Avaya Media Server. I am trying to find a quicker way to delete all the used used audio files from the Media servers, I could not find the...

thread690-1786411 We did not find a fix but have a work-around. There need to be a very good gearing of the agents, we then do blending. With enough Agents, the Voice & Chat Skills are queuing at higher priority and Email at a lower level. The Agents Skill assignment also have Voice and Chat...

Hi gurus, We have Avaya CM7.1 stack with Session Managers,Breeze (not fully integrated) AEP setup and EMC 6.6.0 We are currently running a project to send calls to AEP and create a contact-id for the sales options. Calls come to a VDN with Vector options, only the sales option calls need to...

Good day, We hope we could some guidance or assistance to resolve or advise on the following issue described; Due to users working from home, we have noticed that the Avaya systems (CMS & CM) shows the Agent-ID as available after network disconnects. • The station also stays...

Good day, I hope i could get some assistance here. We have not been consistently managing users in terms of people leaving the company now we want to delete more than 1000+ SIP Users on Avaya System Managers. Is there a way to bulk delete a number of users at one go? its a bit tiring to be...

Hi All, I am hoping to find answers or assistance with the following Issue. We an environment that has both call centre running on H.323 Avaya phones and Back office that are utilizing the SIP phones. We have Avaya CM 7.1, AES 7.1, System manager 7.1 and Session Managers on the same version...

Good day All, We recently deployed Avaya EMC 6.5.3 and Avaya Aura 7.1. We are currently having issues with multi-channel interruption matrix. The interruption matrix is as below: • If an Agent is busy with an Email interaction, Voice or Chat can/should interrupt that Email • But if Agent is...

Hi All, I am battling to find if any, a way to export all the MM find me number list. We have MM 5.2 and a separate web server. Sysmanager 6.2, CM Any Ideas? Thank yo

Hi All, I am battling to find if any, a way to export all the MM find me number list. We have MM 5.2 and a separate web server. Sysmanager 6.2, CM Any Ideas? Thank you

Hi All We have an environment of 6 network regions, Avaya G650 servers on all Regions/sites. region 1 and 2 are the main sites housing Session Managers and System Managers. Currently have SIP Station and H.323 deployed on Region 1 and 2.Region 3 to 6 are on PRIs while Region 1 and 2 on SIP...

Hi All We had the following yesterday after trying to commit any changes. SIP Users could not be populated either under User management. • The following errors have occurred: • Detailed Cause: java.security.cert.CertificateExpiredException: NotAfter: Sat Oct 04 19:33:49 SAST 20149...

Hi All, Our Avaya distributor is battling to have V-Vectoring working on a stand alone ACCCM server, Windows 2008R2 Enterprise, Internet Explorer 8. Upon trying to run the V-Vectoring I am getting a run time error below. We have a number of call centres running off our AVAYA CMS 16.3 I was...

Good day All I am having teething problem in setting-up E1 modules on a CXii controller. both two modules are equiped with E1/T1 modules which have failover ports. status displays shows not seizable and alarms shows D channel is down. I have followed a number of suggestions from other posts with...

Good Day ALL IPO 500v2, 7.0(12) We are having a teething problem with a particular PRI on a Dual Module. The PRI Module is mounted on a Phone8 Module.The unit has been in the field since october 2010 and was working fine. The dual PRI ports are all in use but only one port or line gives "Red...

Any one with a customized CCR sales doc besides the user guide?

Currently installed: IP500 5.0.(22) PRI (QSIG) VCM 32 6 X 5610 IP Phones IP500 Voice Networking Channels(4) Voicemail Pro PREFRD(4 Ports) ccr 1.2.23 1 X SUPERVISOR LIC 5 X AGENTS 1 X WIN2003 SERVER 2GB RAM Is it possible to upgrade the CCR to CCR 6.0 and if so what are the requirements besides...

Currently installed: IP500 5.0.(22) PRI (QSIG) VCM 32 6 X 5610 IP Phones IP500 Voice Networking Channels(4) Voicemail Pro PREFRD(4 Ports) 1 X SUPERVISOR LIC 5 X AGENTS 1 X WIN2003 SERVER 2GB RAM Is it possible to upgrade the CCR to CCR 6.0 and if so what are the requirements besides PC Ram...

CCR 7.0.22 and IPO 7.0.12 1. Avaya Report not opening (http://x.x.x.x/CCRWebClient/Anonymous/Logon.aspx?r=Your+previous+session+timed+out.+Please+logon+again) 2. Status keeps changing to Red and Orange(services say disconnected) These problems have been recuring since the upgrade from CCC & IP...

I have a client with 2 sites, with two cpu-x systems. recently both sites where struck by lightning and the othe cpu-x is flashing "orange" then "red and Green" i cannot connect to this cpu and the other site is flashing 'green and Orange" and but red is steady red. any ideas?