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  • Users: Luqman408
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  1. Luqman408

    ACSS 3002

    What release is the ACSS 3002 exam based on?
  2. Luqman408

    One X Portal time stamp on the call log gadget

    Gentlemen, I've got a One X Portal and VM Pro installed on the same machine. The time stamp on my voicemail messages are correct and so is the time on the phones, but the time on the call log gadget in One X Portal is an hour off. Manager has it time setting config source in manager is set to...
  3. Luqman408

    VM to E-mail

    Hello All, I'm having so strange issues with the VM to e-mail functionality on a IPO r8.1 with VM Pro running on a UC Module. I'm currently running a continuous ping from the email server to the VM pro server and while this ping is on the vm to email is working great. Once I stop the ping...
  4. Luqman408

    CCR Agent availability is not Accurate

    I don't know CCR very well at all and I've dedicated this weekend to learning it because I have a customer with CCR issues and no one at my job wants to own it. Here are the problems: 1. The customer is reporting that the wallboard says that there are agents available when there are calls in...
  5. Luqman408

    CCR Reporting

    I've got a customer who has not been able to login to CCR for a week. I seems as if supervisor licences are getting locked up. When the supervisors go to login they are getting an error message that says no licenses available. They have 8 supervisor licenses and 14 users set to supervisor. My...
  6. Luqman408

    Embedded Voicemail personal mailbox greetings are missing

    I have a IPO 500 v1 w/ embedded voicemail all calls are being answered by the default greeting. When I go to embedded file management LVMAIL folder exist and is full of .clp files. Can anyone tell me how to restore the previously recorded greetings please.
  7. Luqman408

    System Status Trunk Alarms

    In the system status application there are color coded alarms. I have a customer who would like to know what is meant by the red,yellow,and blue alarms? I have not been able to find the answer can anyone help answer this question. Thanks in advance.
  8. Luqman408

    How can I ring the reception hunt group, then go to VM module.

    This customer is going from a Magix to an IP Office and with the Magix the incoming calls rang the receptionist 3 or 4 times and then it went to an Auto Attendant. How can I duplicate this in VM Pro. Currently I have incoming calls direceted to a VM Module with Test Conditions that send calls to...

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