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  • Users: pbxguy651
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  1. pbxguy651

    VOIP Phone Issue

    I have setup about 8 5610sw IP phones on one of the Avaya systems we have. Because of VCM channel limits I want to put additional phones on a different system with availble VCM channels. I am having trouble with this. the second system is a 500 series. After entering the correct IP info the...
  2. pbxguy651

    Blocking Incoming Numbers

    There are a couple of numbers that call into our system that i would like to block. I logged in to IP office manager and attepmted to do this with an incoming call rout. I set the "incoming number" field to the number that was dialed. (our number) And set the "Incoming CLI" field to the...
  3. pbxguy651

    ip office - e-mail alert

    How would i change the text that is sent in an e-mail alerting that a voice mail has been left? Is there a text file that i can edit?
  4. pbxguy651

    silent ring - light

    How would i go about having an avaya 5410 phone use the vm light instead of an audible ring. Thanks
  5. pbxguy651

    Triad Telecom SIP Trunk

    Has anyone here worked with Triad Telecom based in Greensbor NC for SIP trunking?
  6. pbxguy651

    Recording alert

    Is there a way to use a custom recorded .wav file for the alert that plays when recording a call? Where would i go to change it? Using VM pro 4.2 Thanks
  7. pbxguy651

    forwarding calls - tracking

    How would I go about determining who (internally) forwarded an external call to an internal extension? For example only cetian calls should be forwarded to a manager. I'd like to know what extension is transfering calls there. Thanks
  8. pbxguy651

    Licenses

    I'm looking at upgrading from a 406 v2 to a 500. There are some licenses i would like to transfer if possible. such as VM Pro Phone Manager Pro VM Pro Recording Administrator Wave user CTI link pro The licenses are on a dongle on the back of the 406 unit How would i go about transfering them?
  9. pbxguy651

    Communication Manager

    What is Communication Manager? I assume it is software that works with IP office. Where can I find it? Thanks
  10. pbxguy651

    Caller ID

    I have two groups of people. I want each group's calls to display a differnt caller ID when dialing external calls. I know this can be done via short code in the individual user config, using 9N NSxxxxxxx Dial 50. IS there an easier way? Thanks
  11. pbxguy651

    wireless ip phone

    Currently we have a user at a remote office on a 5610SW IP phone, with a lifter and a wireless headset. This user (the CEO) wants to be able to dial numbers while walking around. Currently he has to walk back to his desk to dial another number. Does anyone know what equipment i should look...
  12. pbxguy651

    networking two IP office systems

    We have two ip office systems that are connected via an IP Line. To be able to transfer Voice Mail messages between the two a VM Networked Messaging License is required, correct? Also would I need two? One for each system?
  13. pbxguy651

    networking two IP office systems

    We have two ip office systems that are connected via an IP Line. To be able to transfer Voice Mail messages between the two a VM Networked Messaging License is required, correct? Also would I need two? One for each system?
  14. pbxguy651

    door relay port on IP 500 - no voltage

    I am attempting to control 2 door relays using the EXT O/P port on the ip 500 unit. I have wired one relay for testing. I cannot get any voltage to the relay. I am using a store bought 20ft 3.5mm stero wire. I cut the female end off and wired it to a 24v relay. I checked the wire with a...
  15. pbxguy651

    Call recording problem

    We use our IP office system to record certian calls. However the maximum length for a recording is one hour. Is there a wat to change this? I have not found a way. What are some alteritives? A device that connects the phone to a pc and then record? Thanks
  16. pbxguy651

    Installation of IP 500 digital 30 module

    I have never added a module to the system before. I will be installing an additioal digital 30 port module. What steps do i need to take? This is what i am aware of. mount, connect rj45, upgrade firmware of module. are there any more steps? Extension numbering?
  17. pbxguy651

    IPO 500 door relay - how do I control more than 2?

    Hello, My company wants to utilize the door relay feature, however we have more than two doors we would like to control. Is there a way to do this? Would i need to use Avaya Door Entry Controllers? Any suggestions?? Thanks

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