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I have 2 IP connected G650's on one of my floors. Each of them have an IPSI, Medpro and CLAN.. 1 of them has a call classifier. Do I need that board? I have no available slots and I need to add a digital circuit pack. Instead of trying to consolidate I'd like to remove that board if I can...

I'm running a list trace tac xxxx, which is my main PRI and I'm getting what looks like only limited or outbound data. Is there a setting for this to turn on everything?

Some suggestions are appreciated for this. I have a vector that has a step to go to another vector step if ani = xxxxxxxxxx. When that ani matches and routes to the other vector it hits a collect digit step followed by if digits collected = 0 goes to another step in the same vector. That...

Where in disp capacity can you see the amount of call center agents you are allowed and used. I need to add 10 agents to a new call center queue.

If I move an lsp'd G700/s8300 to another building what are the procedures to re-ip it?

If an agent is on the phone and a 2nd call comes in the queue light lights up, but doesn't make any sounds. Is there a way to get audible alerting?

AVAYA has still not been able to create a IP console other than the soft console. What's so difficult about this? Anyhow, I currently have several floors with reception consoles that are in an attendant group so calls are able to route to any of the available consoles. I'm trying to get rid...

Can someone tell me how I can see who is in my attendant group or is anything listed as attd automatically in the group. I'm looking to replace my current consoles with IP phones and try to maintain the same type of functionality. I'm assuming attd groups will go away.

I am connected via laptop with crossover cable to my active 8730 services port. I am able to get to the web interface with the 192.11.13.6 address. I'm having difficulty connecting via ASA. Can someone give me the proper settings to setup a ASA session? not sure about the network port/ssh...

I would appreciate a lesson on attendants, night service etc.. Main issue: 0 in dialplan is setup as attd. Works fine during the day and rings to attendant consoles. When night service is activated 0 gets a wave off. Trace shows some xxxx not assigned. Somehow the call is going to some...

My call accounting system isn't showing internal calls. I'm assuming this is a pbx function to turn on and off. I thought this was the intra switch cdr table, but when I put entries in there it still is not showing up in the reports. Anywhere else I need to look at this?

I recently had an LSP installed off a main site. The LSP is in another time zone and the users are saying the phone time is an hour off. Does the site get its time strictly off the location form on the main site?

I have to test out a new call accounting system, which the vendor requires it to be the cdr primary. How do I change my existing call accounting to use cdr2?

I have a remote office (G700/s8300) and it is connected to an AVAYA UPS model 194384. Does anyone use this anywhere? Reason being it the site had a building power failure and the UPS didn't kick in. It was as if the UPS is setup to be a surge protector as opposed to a 'UPS' where it provided...

If my main site is in the US and I have 2 users with phones connected to my main site that are sitting in Paris.. the time on the phones is in US time. Do I just create a location and associate that to the network region for Paris? What would I put as the NPA for that.. keep it as the US NPA...

I have an s8710 and an s8300 with a WAN link from our firm connecting offices. I setup an IP Qsig Trunk and put 1 extension from each side in the aar table to test. I am getting a denial event 1197, which is really vague. I set this up like my other offices that have these trunks. What would...

What are the proper settings for the PBX to control the ANI going out over a PRI? I know about public unknown numbering, but what about on the TG side and RP if anything? The carrier is saying I should be able to control this, but I don't think so. I think they have a block on that and it's...

I am trying to fwd an extension off net to my other offices full int'l number over pstn with cov after fwd'ng set to y, which on my system means for the call to come back to the original extension vm. This is not working. If I fwd this same ext to the internal ext at the remote end, which is...

Our Chairman wants to record a message that will get played to the firm at an undisclosed time. We use MM and usually he just sends a broadcast message out real time via the handset. The last time he wanted the msg to go out at an undisclosed time and we had him record into a microphone...

I just became a beta tester for Win7 at my firm and I get errors installing ASA 5.2.13. IF you click through the errors the software installs, but errors out on launch and it's not an admin privilege issue. Does anyone know what the fix or proper method is to get this working?