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  1. bonytek

    One-X 2.5 Calls drop while user is typing

    We are running CM 6.2 and One-X Agent 2.5 on Win 7 and reports that when an agent is typing calls are dropping. It has also been reported from that they see an Operation Failed notice but not everytime. Has anyone seen this and is there a possible patch that we should install?
  2. bonytek

    Recording on trans/conf to VDN thta is excluded via rule

    We are using AVAYA CM 5.1 with 8730 and NICE Perform and it has been good for 4 years. We have recently implemented NICE rules that exclude certain VDN's from being recorded and that works fine until the original agent (agent 1) does a warm trans/conf to another agent (agent 2). The call starts...
  3. bonytek

    Vector Not working, why?

    The following vector doesn't work at step 5, can someone explain why this might be: 01 wait-time 1 secs hearing silence 02 queue-to skill 400 pri t 03 announcement 7236 (all agents busy) 04 wait-time 20 secs hearing music 05 check skill 400 pri h if available-agents> 1 pref-level 3 06 wait-time...

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