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  • Users: jmceuin
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  1. jmceuin

    Operator Overflow/ answer group

    Ok, first forgive me for likely using the improper wording. If I remembered it, then I likely could find what I am looking for LOL. In the 6 years I have been in my current position, I have had to do this once and that 5 years ago... Anyway, our "operator" of course is the main line for the...
  2. jmceuin

    Calling Groups and Forwarding

    I have had a request to have a calling group forwarded to an outside line. It comes in as a DID assigned to the calling group. Is there a way to have the calling group forwarded or should I rather reassign the DID to a standard desk phone extension and then have the deskphone extension forward...
  3. jmceuin

    Cross Tab first Cell Calculation Error

    Ok, I have a Crystal Report with a Cross Tab in the report footer. When I place the running total in the details to compare against the cross tab results and check the running totals are working correctly, I get 19 and 39 for Emergency which are the numbers of distinct orders and the number of...
  4. jmceuin

    Seeking advice and Issues to be aware of

    I can into my current position of which includes overseeing an Avaya Merlin Magix / Legend unit (they acquired in 2005) and need to retire it. Our corporate office put in a standard of the Avaya CM S8300d, a G430 gateway, all the extras so that Taske can communicate with it, and ability to...
  5. jmceuin

    Operator Station Issue

    First: not a phone guy. Have a Merlin Magix/Legend Hybrid/PBX. Single office setup. Took over this site 2 years ago. Now they are saying the operator hasn't been working from the beginning. Apparently they want it to "roll" through instead of call everyone in the coverage list at the same time...

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