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Hi Customer is receiving bunch of phantom calls from people hanging up during the AA greeting. With no disconnect on his lines, call stay connected and get transfered to the operator at the end of the AA. They also receive a lot of blank messages. Is there a way to tell AA to hang up instead...

Hi Is there a way to record an active call on demand using the CallPilot 100. Like a fonction code 98something Thanks

Hi Can I put a call on hold with an analog extensionon Nortel products? Thanks Marco

Hi I need to add keycodes to a BCM50. I got the keycodes but I don't know where to go in the BCM element manager to add them. Maybe there is a way to add them via phone? Thanks

Hi I need to add keycodes to a BCM50. I got the keycodes but I don't know where to go in the BCM element manager to add them. Maybe there is a way to add them via phone? Thanks

Hi everyone Does the iP2033 conference phone can connect to any SIP provider or it's only a Nortel iP Set. WHat I mean is that I would like to interface that conference phone on my Toshiba CIX. Thanks

Hi everyone I need to retrieve the serial number of a BCM50 with the phone because I don't have the password to do it via BCM element. Anybody knows how to do it? Your help is very appreciated

Hi you who will read this post My boss ask me to install a companion lab at our office. Companion are a complete mystery for me. I do know quite a lot about the Nortel product line but not those wireless solutions. I have the antenna, the handset, the MICS 4.1 and everywhere I look on the...

Hi everyone I have a problem with the caller ID on a 3X8. Caller ID work very well on line 1 and 2 but not on line 3. I've check the programmation and everything look the same for all the lines and also look at the Call Services section for the sets and look fine too. The caller ID on line 3...

Hi I have a customer that use a MICS 5.0 with CI co cards. There is a receptionnist that answer all the calls (ring only on that station). All the sets have line appearance and don't ring except of the receptionnist. The caller ID work very well but when I setup Call log and tell all the...

Is it normal that the caller id on a DR5 824 (with a M8 module) only appear on the first set that answer the call. If that set transfer the call to someone else, the caller ID don't come up on that extension. I need some light on that one Thanks a lot

Hi When there is a message in a mailbox with a T7316 the indication MESSAGE at the screen come up but not the red light on the top of the screen. Is there anything I can do for that. It's an MICS 7.1 with as I remember a NAM voicemail. Thanks

Hi Is there a way to do forced account code on a MICS 6.1? I have a customer that use that on all his extensions, I've added some sets and thoses extensions don't ask for accounts codes. I've already tried copy SYST+UTIL from a working extension to a none working extension and it doesn't...

Is there a way to get the caller ID before answering call on the CICS?

Is there a way to have a ATA2 get directly a line when going off hook? I'm tyring it on a CICS and it doesn't work. Thanks

Hi everyone I'm trying to add some mailboxs on a Startalk Flash 1.44. When I want to add a mailbox begining with 2 like 229, the voicemail stop the creation and tell me unable to proceed ( traduction from french sorry). If I create mailbox starting with 5 like 501 it work very well. Anyone...

I have a customer using a MICS 4.1 with a NAM (don't know the version). When I want to add a mailbox to a specific extension (226) it ask me for mailbox number, extension and when I enter the class of service it give me an error ''unable to proceed'' and hang up. It's only with extension 226. I...

Hi everyone I would like to know what is the address in Debug for the password on a MICS 2.1 Thanks

Hi everyone I have a customer using Nortel Callpilot for CNG detection and then transfer calls to FAX extension. He call me and told me that it's not working anymore. I don't have any ideas how to set-up that feature. Is there a line assignment that specify that line need CNG detect or is it...

I used to have a technician who was very familiar with it and he programmed a Callpilot 100 to drive fax. Today we add a new line and we had to move line on the system and this feature stopped working. Now I don't know how to program it back and my tech is gone so anyone can help me. Thanks