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  1. thntx

    Transfer back to original AA on no answer

    We have a Merlin (v4 I believe) system and I am having trouble setting up an AA. I need the user at x122 to have an AA. I want this AA to give two options: pressing 1 transfers to his assistant(x127), pressing 2 goes to his VM. If the caller presses 1 and the assistant does not answer, I want it...
  2. thntx

    Converting extension to FAX on 012 & operator VM

    As always, I am another soul thrown into an old phone system. Our setup is a Merlin Legend r6? w/Audix. My first tasks are as follows: 1. Change extension 122 (we have exts 100 - 139) into a FAX line on one of the 012 w/ring cards. How do I do this? There are already a few modem/fax lines...

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