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Hi all, I recently switched over to SIP trunks from a PRI. Before the move our outbound caller ID said Private Number when dialing out. Now it says Anonymous and I've been told I can't change what it says. Is this true? What forms should I be looking at for changing outbound caller ID on SIP...

Hi there, I'm not very good at SQL and this is something that has always bothered me. Here is my code: select Table1.WholeCompany, Table1.BlockingDate, Table2.Description, Table3.CompanyName, Table4.FirstName+', '+ Table4.LastName+'. '+ Table5.Role AS UserResponsible, Table1.BlockingNotes...

Hi there, I just added a user on our Mobile Extension, I'm pretty sure I have everything setup right but the user's status is stuck on Start-Registering. I've double checked that I entered the right registration code on the ICP's properties. I just added this ICP and this is the first user on...

Hi there, Whenever I make a long distance call and start to enter my account code (through PRI not on 3300), 23, I get not allowed on my phone and the call hangs up. Same thing when I dial a 1800 number like AT&T and they ask 'Press 2 for....', as soon as I do I get not allowed and it hangs...

Hi all, I have a user who is having problems with her CLID, when an outside call comes in (non IP), it will say transfer from 7155 and then when she picks it up it shows the correct caller ID of that caller. Not sure what configuration setting, if any, is responsible for that. The other users...

Hi there, I'm having a little trouble with trying to substitute outgoing DIDs from the Main number to the users actual DID. In System Speed Call Assignment I have the following DID *87722 tied to extension 6002. When this user calls out, it shows the main number of 4167827700. I would like it...

Hi there, I changed the IP address of a 3300 to a different subnet, I have all the phones there getting DHCP of that 3300 and they can make outgoing calls and receive incoming calls through the PRI. They however can not make 4 digit calls internally across the private MPLS. I have verified...

Hi there, I have a user (4005) who wants his calls routed to the operator (4000) when he doesn't pick up. But if the operator doesn't pick up, it should go to his voicemail. I have the rerouting setup like this: First Alternative 4 = 4000 Second Alternative 2 = 1500 (voicemail group) His...

Hi there, I'm trying to get the Loudspeaker Feature access code working on our 5224 IP phones. The feature access code is #88. Whenever I dial it I get NOT ALLOWED and a busy tone. I have checked the CoS, the Interconnect Restriction and the Station Service Assignment Form and as far as I...

Hi there, I don't have access to edocs. I was wondering if someone could tell me the minimum and recommended hardware requirements for MSL 9.1. We plan to run MAS on our network. I don't have all the details yet but we are upgrading from older versions of Your Assistant, Unified Messaging...

Hi there, I had a user request his call fwd always button be forwarded to his cell phone. I did this but when he has it on everyone dialing to him gets access denied. I ran into this problem before but I don't remember how it was fixed, partly because I didn't fix it;) But I'm familiar with...