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Hi guys, When creating a system image from within Control Panel\All Control Panel Items\Backup and Restore...does the image created restore the PC name and automatically re-add the PC to the domain once the image has been restored? Thanks

Hello All, Need some advice/help on below scenario... :) "User A creates a new Meeting Request - clicks "To:" and enters all users attending meeting in the "Required" field and enters the room into the "Resources" field. When the meeting request is sent - User B (who oversees all meetings)...

Hello All, Need some advice/help on below scenario... :) "User A creates a new Meeting Request - clicks "To:" and enters all users attending meeting in the "Required" field and enters the room into the "Resources" field. When the meeting request is sent - User B (who oversees all meetings)...

Hello all, I hope you may be of assistance :-) In short - we are trying to prevent agents from calling the extension numbers of stations - we need them to be calling the the agent login numbers (as we run reports that work on the agent login numbers). Originally we set the COR on the stations...

Simple enough question I think :-) With EAD-MIA, will calls always be delivered to the most-idle, available agent with the highest skill level? I've had cases where a call has been delivered to an agent with a much lower skill level - even though there were several available agents with a much...

Hi All, I have a hunt group setup which covers to voicemail. There are two members in the hunt group - and both stations have the hunt group extension in the "Message Lamp Ext:" field. The voicemail works fine - I can leave messages and I'm able to retrieve them on the stations. However, the...

Hi there, My problem (!) -- We have a number of staff that use 2410 handsets - and a minority have found out how to edit the button labels on the handsets themselves (Label -> Edit...Save) - so to obscure their real function. What would be the best way to stop staff from editing these labels...

Hi everyone, Any ideas on how a call is handled/queued if the extension of a skill is dialled? For example... I have several VDN's with skill 41 assigned to them. These VDN's have vectors which queue to skill 41 etc... But if someone was to dial the extension of skill 41 (eg. 5001) - how...