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I have a Nupoint MAS System (4.0.112.0) for my Mitel 3300. The time is 30 minutes behind. When I click on Date and Time it gives two options. 1. Set Time Zone- I have this set to US/Eastern 2. Enable Network Time Service - I tried putting in pool.ntp.org but it says it is unreachable. Is...

I have a Mitel 3300 system. I have a department that wants to setup a new number to ring on three phones. They must go from one phone to the next and then to the third phone. After the third phone and no one answers it must go to voice mail. I do not have a license for a ACD setup. How do I...

I have a Mitel 3300 Controller. We just purchased a small office in another building. I want to setup a teleworker solution for the new office instead of installing a new controller. How do I setup Teleworker and where can I find documentation. I will be using a VPN tunnel. Thanks

Have a Mitel 3300 system. I followed these directions to send calls to a cell number. 1. Created a regular DID number on the system 16778 2. Created a _EHDU Hotdesk number on the system 167*78 3. Set the Hot Desk number to dial the cell number, also put in 9 to dial out 4. Created a key on the...

How do I create a DID to go straight to VM without using a physical phone. I am using a Mitel 3300 with Nupoint.

We hare using one Nupoint Voice Mail server and three Embedded voice mail servers on the Mitel 3300. Our email server went down. How do I send out a broadcast message via the phones that the email server is down.I would like to send it out to all four sites. Thank You

I have a Mitel VOIP phone system. I want to install a FaxFinder. I have a ASU with analog ports attached to the controller. I have a 4 port fax finder. Do I assign 4 numbers to the ports. Will everyone loose their fax numbers. I am not quite sure how the faxfinder works. Also is there a mitel...

I have a Definity G3 - With a Audix Intuity LX. My system will not boot. I receive the message Kernel Panic: Aiee Killing Interrupt handler! in interrupt handler - not syncing. What can I do to get this voice mail system up and running. Thank You

PC crashed that had the persist file with the user names and passowrds to dial into the system and into Audix. Nothing was ever documented here no passwords, no numbers. I took a Butt set to find the phone number to dial into my PBX system. I also found the modem port to dial into Audix. Once...

I have a Definity G3 system. My PC crashed that had the setup to dial into the G# for Management and Audix Administration. I was finally able to find the phone number and set the dialup for the Definity administration up fine. I am having a problem dialing into Adudix. I looked at the port that...

I am using a Definity G3 PBX Switch. I had a Avaya 513 terminal connected which died. We had an extra old WYSE WY-55 terminal sitting around. I connected this terminal and received the login prompt. It asked for login and password. After entering both, it asked for terminal type. I tried all the...

I have a Definity system G3. My terminal went out but I did not bother to replace it immediately because I was using the Administration software on my laptop. Well my laptop died. I reinstalled the admin software (nothing was documented as to passwords and modem numbers), (not very smart). I...

I am using a Definity G3. I have two departments that want to cover each other for lunch. I wanted to create a agent/on agent/off button. So I created a Hunt Group NS. I have the calls coming in on entension 6800, and I have both extensions as members 6850, 6851. I was able to create the Hunt...

I am using a Definity G3 system with Audix. I have 4 lines. If one does not answer, it rolls to the next as so on. I would like for it to come in on the main number which is ext. 407, roll to 408,409,410 and 411 which it does through my coverage path. Finally I would like for the call to go to...

I have a Definity G3 system. I have a department that has to users setup to answer calls for the entire department. At night they trasfer one phone to the other. Then they transfer the main phone to go to voice mail. When I program this phone to "send all calls" and put in the extension for...

I am using a Definity G3 system. I setup a call transfer to transfer an incoming call from my switchboard, when the user knows it is a certain call they transfer the call to another extension. The calls can be transfered but they are not relaeased from the phone that transfered the call. the...

I am using Definity G3 I have a phone on an elevator setup as a phantom number. Currently when someone on the elevator picks up the phone, it goes to another phantom extension. This phantom extension is forwarded to an outside line which is the monitoring company for the building. We are...

I have an IP Office Hybrid. I am using an IP Office box but with digital phones. I have an IP400 Digital Station. On one of my phones I have messages. When I log onto the voice mail it says I have 32 messages. When I press 2 to retreive my messages It says I have no messages. If I log onto the...

I have a Definity G3 V7 phone system. AT&T just assigned me a block of DID numbers to my PRI I needed. I have never added new numbers. How do I add these numbers to my system so that I may assign them to users. Thanks

My AVAYA IPoffice system keeps crashing. Every morning the phones are down when we come in. I rebbot the pc to get the phones back up. The pc is not completely down but it just stops, when we come in the login screen is on. Sometimes it ask for the date and time to be corrected. If the PC...