Search results for query: *

In the Call Routing I see the drop down with 1, 2, 3 AND 1,2,3 with arrows pointing up next to the number. What do the numbers with arrows mean?? I understand basic call priority .....

Assistant has boss's scr keys on her 1140 set. The scr keys will show if he is on one of those lines but if he uses a hot d key - nothing will display to say he is busy. I tried adding bfs keys to the set under the scr-- should I remove the scr keys and replace with bfs? Are there any...

I am working on new CCM using CallPilot access ports. I understand everything but the SDN part. I know I need to build an application -- ie. app id: 1000 - name : voice_services. Once I have the application - I add all my announcements under it. How do I reference the application in the SDN...

If I check for age of call in primary script A - does the timer begin when call hits the master script or when the call hits primary script A ? Also is this different based on the release of CCM?

Working on CS1000e. Building some ACD Q's but I do not see the HOML prompt when I am programming the Q or when I print the Q. How do I get to it and confirm what it is set to? thanks in advance

The voicemail dn is 7000 (mwk, etc) but 8000 is PLDN with Group Hunt 7001 thru 7022. I need to remove PLDN 8000 and replace it with PLDN 4000. How do I do this? Will it affect voicemail in anyway? Biggest question - will there be any service disruption? thanks in advance,

I know I can dial by name - last name then first name BUT is there a way to allow both choices ? Incase I don't know the person's last name...

I have read the 1165 has 8 keys but only 6 are programmable in the current releases. I have also heard that you progam it as an 1140 which should mean the shift key works and gives you a second set of progammable keys. Can someone tell what keys I can program on an 1165? thanks in advance

I have a client who uses digital phones with cls = poa, a06. They are having some issues with conference calls. They will have 3 people on different phones use the same line - ie x8442. How many people can they conference with 3 users on the same line? both internal and external? What is...