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We have a customer that is dropping the t-1 (nt8d09) in loop 1. this card has the clock on it. i looked it ld73 and saw where pref was lp1. after the change all they will have is lp2. i was hopping to just change the pref from 1 to 2 in load 73 and then move the NT8D09 w/clk over to new loop...

looking to activate 2 ip sets on a sv9100. site already has ccs trunks between sites

have a customer with a old opt11e v-1411 rls 20.22 built a ACD dn that is NCFW to outside #. works fine if we call from insde but if we try to Xfer a call from outside will not tie the 2 outsdie callers together. trunks are on a std t-1 as DID, the tgar for the trks and sta are set to 1...

Call Pilot rls 2.5 keeps going down and has to be rebooted. when it goes down or during reboot scrolls error : MAS NOTIFICATION Failure. after a while it will come up . I have already moved to Dongal and HD to another CP hardware but still seems to have problems. What is the MAS Notification...

Has any one ever installed an 0X16 over c/p fiber. have a site that has a MICS at admin but someone put a CICS w/5 sets at at a building 3 miles away. they do have SM fiber between locations. also have Copper cable between them that now extends analog stations between systems, they would like to...

building a system for a customer w/ a CP100. system is 7.1 MICS w 6port combo card for a future pri. after i bring everything up i dial into the V Mail and it gives me static over the channel. have tried 2 CP units with same results. could this just be a ksu problem. the problem is on all channels

thru CCR i am sending callers to a hunt grp. after the timer can the overflow be the AA or a M Box

I need to change some options to a COS but do not have the codes. is there a way to connect thru HYPER ACCESS to make these. i have connected to serial port but does not come up with a login. also what could be the problem if FTR915 does not work

just changed a customer over to PRI. they have 20 analog devices that now have to dial the access code to get to the PRI. under the prime line programing the route was not an option and the hotline feature could not get to work either

Site would like to have callers routed back to skillset CDN by dial '0'. tried programing in CallPilot but would not take the CDN. They want all callers to go back to the que and not the front desk.

Customer would like to use a Panasonic crdless set on an analog port. i have the user quide for the analog phones but they cant seem to get the features to work. they want to be able to do all features,use this phone to acdt like the front desk. would the NEC anlog crdles work better than the...

what is the best way to program the CCIS trunks between 2 SV8100 systems. they will have the VOIP DB and keycodes

looking to have a call answered by AA/CCR with an option to have the the call xfer to a off premise #. if the lines have transfer / Centrex features what is the best way to program the path

have a site that is connected via buried cable. one office will not come up but when I take it to anouther it works fine, will also work at MDF. i can take my test phone and it will work in the location that will not come up. have never come up on a situation that a port will not work for one...

i have a copy of EMgr but am having problems getting it loaded on my pc

a) new customer says that in the past they were able to take an outside call away from the AA by just hitting the co line button even tho it was red and would have no problems . they now say that when they hit the co line button the V Mail gives them a GOODBY recording. i tested this and it does...

a customers says they are having intermitant problems with calls being presented to a wrong que or skill set.

a customer called and said they are having some problems with skill sets receiving calls that do not belong to them

ACS rls 7 is there a way to program a set so it can only dila I/C and 911

need to reset a password in an IPK VMail. thru admin mailbox or pc