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I have to install a line side T1 card in a second shelf of option 11. It is is slot 5, so the tn is 0-1-5. What is the addressing for line side card for that shelf? I am assuming it isn't set (off, on, on, on ). How is it counted on second shelf, would it be card 14? Some clarity is greatly...

Hey all.... Trying to CDP a COT trunk and I keep getting a SCH0265 - DN not defined. I have the CDP extension already in place in CDP but will not let me change the ATDN in LD-14. I am trying to point my trunks from an old Nortel system to a Cisco Call Manager. It will work with an ACD built...

I have a customer asking me about caller ID on a COT line that is not working and wanting to turn it on. The trunks are copper lines (No PRI), what needs to be turned on to make this happen? Does this need to be a a PRI in order to have D-channel capabilities to pass the caller ID information...

I am in the process of a cut-over from Nortel / Avaya to Cisco. The incoming trunks will be in use for a few more months in the nortel switch. The problem i am having is pointing the incoming DID number (PRI) 1645 which is pointed to an IDC table and converted to 6200. I need to forward the...

I am turning on d-channel monitoring in ld 96 and nothing is appearing. It appears a technician turned off the output target for the tty port I am on, how do you turn it back on for a specific tty port? Thanks in advance!

How do you turn off voice mail from appearing in outlook? An end user doesnt want her voicemails appearing in her email box. I am trying to learn call manager, but having a hard time with it (Nortel Guy) Any suggestions would be greatly appreciated. Thanks in advance!

I just added a new extension to a phone on key 0 and kept the old extension on Key-1. People are complaining they cant pick up RNPG key 1. All of the phones are in the same pickup group, the only thing that has changed was a new extension. Am I missing something here? Thanks in advance!

I am looking to see if I can change the 'no response' timer in application builder after the 'thru dial' script is played. Right now it seems to be 4 seconds before it goes to the next menu choice I have set up if no response. The HELP section tells me to change it in the Call Pilot Mgr in...

I have a phantom 500 set that rings on 4 other 3904 phones (A small help desk environment)that will go to voice mail after 4 rings. But when someone hard call forwards their 3904 phone and they receive an external call (An internal call will go directly to voice mail) the call will drop. Any...

Im sure this questions has been asked, but here we go again. I am looking for pros and cons of Nortel / Avaya vs Cisco. Our IT depoartment is going in this direction (Cisco Voip), and I think it is a huge mistake. I am looking for non biased opinions on the systems, and does anyone work on...

I just upgraded my switches to 7.0 and need to figure out how to change the time. I know LD-02 does not work this way. does anyone have a procedure on this? Thanks in Advance!

I got an old Norstar system and I cant get into the menu through the default password. Is there a "Backdoor" into it? I tried **config, and no dice. Any help would be greatly appreciated.

I got an old Norstar system, and cant get into the menu due to the password changed. Is there a default secondary password to try and get it? I used **config, and no dice. I need help> Thanks in advance!

what is the best way to get forwarding off a 3904 phone remotely. The customer has a phone forwarded, and they cant seem to remove the forward.

End users complaining that when they call a business with a menu, it is not seeing the DTMF codes, it does nothing when they press any key. How do you turn it on? I believe it was working, but they might not have had it turned on from the get go. Thanks!

I have a problem at our one sight in which they have two copper trunks as entry-0 on the RLI and a T1 on entry-1. They have been complaining that the phone lines are busy, in which both copper trunks were busy. The T1 in place is setup to dial out on our microwave (We do alot of least cost...

I have a guy trying to pick up a call that he does not see on phone, but hears ringing in the area he is working. He is in the same RNPG group. GPUA is allowed in CLS. It is prompting him for a Spree code. How do you find the code? what are my options? Thanks in advance.

How do you turn on the FLEN for location codes? I am not seeing the FLEN feature when I print out a location code. Thanks In advance!

I got a tech at a site where he has 3- 3904 model phones that have no displays. We did all the obvious remedies change card, enable/disable/card move to another port....changed phone etc. It did not take care of it. I saw a BUG4261 error code appear and it had one of the phone TN's that was bad...

Hey guys....I got a trouble ticket that states when a person calls voice mail it will not recognize any keys that are depressed. Is there something that needs to be turned on? Thanks in advance.