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Working with carrier on an issue where calls randomly fail when dialed. No problem on the inbound side. I was provided the following trap by the carrier.... Bad call 274 06112013 152222.00001:1.11.18051.Info .ISDN : Service PRI-1-11-1-24 D1 : L3 RX CREF=004a SETUP (MsgLen=39 CRLen=2...

I have a 500 V2 running 8.1.63. Have the UC module configured. Had my call flows built and recorded. Messages all work, mailboxes work, outcalling works. I hear the Night message when the Night button is pressed. But when I open the Voice mail Pro Client I now get a message "problem with...

Working with Spirit Telecom on a mobile twinning issue. Issue is that it won't work. Thier engineers are telling me that Information element 74 was missing from IP Office and that was the cause. Anyone heard of this? thanks

500 V1 5.0.18 software Two Ip phones (5610), hardware vpn, Cisco AS5505 at remote to another cisco. Business class internet service at users home. Phones at a users vacation home, unused for weeks at a time. When user goes to use phones, phones say discover and the IP address of the phone...

I have three systems in an SCN with a common carrier using MPLS between the sites. All systems are 500V1 with 5.0.26 and voicemail pro. Site A main location with voicemail pro and PRI Site B remote location with copper lines. Site C remote location with copper lines. At night, sites B and C hit...

500 V2 R7.0.12 Voice Mail Pro R7.0.17 SIP trunks We can make and receive calls no problem. We have a huntgroup built using queuing and delayed announcements. (queued and still queued) Internally dial huntgroup and everythings works perfectly. From outside you hear first delayed announcement...

Client is telling me that CCR reports are three hours behind. He is confirming the time to be correct on the CCR server as well as the time zone setting. Any suggestions where else to check/ change the time? Sounds stupid, I know. Thanks

Have a 406 v2 on 3.2.69 with VM Pro. The voicemail Pro is actually running on customers server 2003 SP2. Has been running fine for 4 plus years. Yesterday licenses come up as invalid. Voicemail will run for 2 hours and stop. Under services key server and both vmail services are started. We...

Customer just changed operating systems on pc and said that reloaded TAPI driver but doesn't work. Are they compatible? thanks

I know the IPO does Text to Speech, but can it do Speech to text? A customer is interested in having their voicemails converted to text.

I have installed One-X Portal on Server 2008 and when the installation finishes I go into services and I do not see "Avaya one-x" like the documentation tells me. Maybe I'm doing something wrong in the installation, any advice?

I have a 500v2 on 6.0.14 software and for some reason there is an extreme switch that is getting Rx errors from the PBX when IP Phone traffic starts going up. It was doing the same thing for the VM machine, so I changed the settings on the NIC card to 100MB full duplex from Auto Negotiate. The...

There was a Webinar/Phone call in yesterday about R6.1 and I missed it, but I believe there is an audio recording of it that they post somewhere. Anyone know where this is?

I have a 500v2 Processor w/ 6.0.14 Software. In the System Short Codes I have a code built like this #2xx Voicemail Collect "#2N" I remember the number having to be "#"2N but everytime I hit OK to make the change it reverts the code back to "#2N". Anyone seen this?

500 V2 with 6.0.14 Dr's office. Forward calls to answering service via a user that is forwarded. Call connects just fine to answering service but caller never hears ringing while connecting , just silence. i have recorded a wav that says" please remain on the line while your call is connecdtd...

I have new phones going into a IPO w/ 3.2 software on it. How do i get the phones to downgrade their firmware. i know you have to change a certain file's name or something but I just dont remember

Have Phone Manager loaded on a bunch of PC's local to the network that the IPO is on. I was able to login as a user but as the speed dial screen came up, an error box stated "invalid user" and then another box popped up "invalid username/password". I saw that there was a patch R 6.0.81360 or...

Is there a way to have more than 4 different MOH wav files? I see a lot of buildings that share a pbx and can have different on hold music for their business, but it looks to me that 4 is the maximum capacity. Anyways to get around this, maybe externally?

Customer has 406V2 with 3.2.65. Customer has requested that once the keypad for thier alarm system begins its countdown, they would like for the countdown tones to come through speakers on all desk phones to alert anyone in building that alarm has been set. Is this possibe? I promise I don't...

500 processor v2 R6 software. There is a 5610 that all calls beep over her phone including external calls and calls off of automation. Its only her extension, what option causes this??