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Hey Guys, I'm having a bit of trouble with my Nortel Option 11 system. Just a little info on the setup. It is running Meridian mail with an attendant setup. There are two cabinets that are connected via fiber. The issue only seems to be happening when option 2 then second option 1 is...

Hey Guys, My company recently got a building with an Avaya ACS phone switch and though I haven't yet actually seen it; they sent me some pictures and apparently I'm going to be the admin for it.. I was wondering if anyone from the pictures can tell me what model it is and what software I will...

Good Morning, I recently was asked to work on an Avaya Partner system. The client has a phone in a back office that is no longer used that keeps receiving voicemail but noone has the voicemail password. I couldn't find enough material on how to admin the system. Is there a master feature...

Hello, I'm sure it's probably somewhere in the CLS but I don't know where. When the user is on the phone on their main DN 1250 and a second call comes in on that DN it says "sorry extension 1250 is on the phone." I need the phone to roll to one of the other extensions on the phone. How do I...

Hello, I have an option 11c switch. I have 6 phones on a pickup group; 4x3904s 2x3903s. The users of the 3903s currently have to pickup their handset then hit the pickup button to answer the call. They would like it to autopickup when they pickup the handset. I'm pretty sure there is a CLS...

Hello, I have a Norstar system. I have 8 POTS lines coming in; I can receive calls but I can't make calls out. I have tried power cycling the switch but I still have the same problem. Any suggestions?

I'm having problems setting up CCM6.0. The second try of the installation went better than the last... All of the necessary services are running but when I try to use the web based utility it says "There are no CCM servers configured. Please enter the server details." Does anyone have any...

I'm trying to install CCMS for the first time... CCMS has been running our call center for years but it recently crashed and the person that configured it originally is no longer with the company... I've went through the OS preconfig guide... The current HDD configuration is: C: 16GB D...