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Hi There, Need some assistance or suggestion on pulling CMS report. I am constantly receiving the following error whenever I try pulling a report on CMS: ------------------------------------------------------------ Unable to complete the requested operation. Please try again or contact...

I have a SIP phone registering to the SES server and have attached a DID number to it. I have created the OPS from the CM as well. When calling the DID number, it will connect. but when i called the extension number from inside the CM, the other end would not hear me and I cannot hear him as...

Hi, I need help. I do not know if the config is the issue. But I have a 1616 which I used phone type 4620. Apparently, if my agents are using their headset (with the headset button enabled), they can hear the customer but the customer can hear them. What we did as a work around is to connect...

Hi everyone, Please help. I have a site with 4612 phones and running on CM4. The problem is, when an agent logs onto a phone, the phone will go on "Discover". Checked with the network and they said that there were no issues on thier side. I can see from the trace this denial event: 13:22:29...

I am not a CMS Guy and just want to ask some advice if I am not maxing out the CMS storage. Please see below if I am still safe in terms of resources and storage for ACD 3 below: ====================================================== Total Free Space: 179963182 Dbspace Current...

this is unusual. has anyone of you encounter an issue where in a call is not covering to the coverage path, but when you activate the send-call/DND, it will go the coverage path?