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Good morning all. I am hoping there is a solution to this. I have a customer with CCR, IPO V6.0(18). What they want to do is prevent anyone in the company from dialing the agents in the call centre directly, but rather if the caller dials the agent number, eg 8950, then replace it with 4001...

Is there a way to change the VPN settings on a 9650 phone without having to clear the phone each time and then upload a new 46xxsettings.txt file?

HELP PLEASE I have had the unfortunate pleasure of upgrading 2 systems, IP 500 V2, in the last 48 hours from 6.0 (14) to 6.0 (18). After the upgrade SSA shows me first that the system is running on secondary software, then it shows that there is an incompatible or invalid SD card fitted...

Please HELP URGENT!!! I am about to cut over a customer with a call centre. For ease of administration I created all the handsets with a base number in the 1000 range, i.e. 1000, 1001, 1002 etc. My agents logon with a 21XX number. Everytime they move to a different workstation and logon, the...

Good day all. I am trying to create a sip trunk on an IP500 V1, running 5.0 (22) software, but no matter how I load it delete it swear at it the trunk will not reflect in SSA, and I therefore also cannot make calls over it. I have rebooted countless times. Has anyone experienced this before. I...

Hi there I have seen a while back a forum on calls echo'ing and bad quality. I am using an IP 500 V2, latest version 6 software and latest VM Pro release. Please could someone give me some guidance on getting rid of this echo. Thanks in advance

Hi there Has anyone setup the Video Softphone application to be used in conjuntion with CCR. Essentially I need agent functionality on the softphone, such as login/logout, DND, ACW and huntgroup enable/disable. I can use the system shortcodes, but if the agent is a member of alot of groups then...

Hi there, I am trying to get my TAPI working in Outlook 2007, on a Windows 7 Platform. I see and can configure the Avaya IP Office TAPI2 service provider in Phone and Modem options, But the Service is not available in Outlook. I have tried the dialer.exe route to test aswell and cannot see the...