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Hi Everyone! I have create two tie trunks off SMGR to an Application (all routing is built and good on each). I need to create 50/50 routing (weight based) But am confused on how i set location when i build new Enity since it only has one drop down. Below is what i have done so far. - Built...

I am was successful in adding delete digit in adaptation and changing IP to domain names in "To=" field. I cannot change this in the "for:" field it does not delete the digit and sends to the wrong dial pattern route. How do i update the for to remove digit as well?

Can someone share the steps in changing LSP name. We recently changed site names from site 1 to site 2 and need to update in CM to reflect. I was able to update gateway no issues, but LSP it not letting me. I went in to LSP and updated hostname in network config, then went to change node-names...

Hi Everyone! I have a question regarding SBC SSH login. I want to create a new login for SNMP monitoring and don't want to use the IPCS login. In EMS I can set up an admin account, but doesn't have SSH access. Does anyone know how I can create a new login to monitor my SBC via a SNMP probe?

I got fairly comfortable installing Microsoft certs on Windows and keystore applications and was wondering how would I go about changing SMGR and all other Avaya connected applications to use Microsoft PKI? I would assume I just upload some pem files and whalla [bigsmile]

We are getting 40-50% DSP denied several times a day on our MP20 Gateway. I reached out to Avaya and this is what I got; From Avaya: "These DSP resource denials don’t mean that calls are failing, when they are denied resources they will get resources in a connected network region. Unless there...

So if I get a call it always goes to the same trunk 900 on CM from SMGR with Routing Policy that has a procr and entity link already established. I want the call on 901, but not sure how to make it so? Sig has far-end node name, far end Domain and listen ports, What ties the trunk to SMGR.

So agent is on the phone and while they pick up a call or go to hold and come back to caller there phone is interrupted with ringing on the line (both sides can hear it) and it just happen randomly. I was Service Observing and Tracing and see the phone dialed a number and drop after a lot of...

Hi All!! So we want to change the CLID to display number rather than Name followed by VDN name on Agents 9611 phone. If I set up the vector to route to my extension (non ACD) it puts in name and number of customer, but as soon as I ACD and staff agent I get Name of customer and VDN name...

Sorry will remove shortly

Quick question, I am trying to configure a J179 phone for the first time and noticed the Settings file only has J129 settings (below example) I am curious if J129 settings is used for J179? as I would like to build out the below file for J179 Thank you! IF $MODEL4 SEQ J129 GOTO SETTINGSJ129 #...

Happy Friday!! So I set up a SIP trunk to an 3rd party application. I was able to successfully call the SIP trunk from Avaya phone to 3rd part application via a SIP trunk connection with RDP audio successful in both directions. Now if I call from 3rd party application to Avaya via Session...

Hi! I was wondering if anyone can assist in find the extension to dial by name speech recognition directory in AAM or how to set up the extension? Much appreciated!

Hi everyone!! This is the first time I ever accessed CMS with multiple ACD's. How do I go about switching between these these ACD's in CMS easily?

Hi everyone! I trying to pass location in header. I added Address in Identity tab in SMGR with no luck; I reviewed header information via trace and no address was passed. I am at the infancy stages of ELIN and PSAP and am looking in to passing info without buying an e911 solution. If anyone has...

Quick question regarding remote locations. Why would you not just use IPO via SIP connection from SMGR rather than an older H.248 G series gateway with procR?

Is the Avaya one-X agent softphone only in H323? Does Avaya have a SIP agent softphone? Just downloaded release 2.5.11 H323 and can't find SIP.

So in CMS I can't see the agent who takes the call in a VDN or Skill report. Anyway I can find this info? So for an example at the interval time 7-7:15 I see 1 call come into skill xx but can't find what agent answered this call and don't know a report to do this. It this possible to find with...

I am in constant battle with myself with the design on new remote office deploys. Currently we setup G430 with LSP S8300E's and H323 phone. I typically just use a POTS line in MM711 card and if existing, set up PRI. I feel like this plan is out dated and am thinking of changing it. We...

Callers are getting logoff of phone (ACD) intermittently when staffed in CMS. Has anyone ever experience this issue?