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Hi all, Can someone help me with some Avaya / telephony understanding please. I'm fine with most of the day to day config and admin stuff but always been slightly confused with the following. Phones register with CLANS cards or PROCR - got this down... IPSI connect the different port...

Hi all, I’ve had a problem for sometime and it’s becoming a little more serious now. We are using the ‘ Meeting recording ‘ functionality within ACR. We have configured it correctly (I think ) well according to the documentation. We configured a hunt group with a number of Softphone ports...

Hi all, I’m trying to activate night service on trunks. I think that I have most of the config down but just wanted to confirm how to activate it. I want all incoming calls to be transferred to a VDN; the vector behind it takes care of the routing. I was going to change the trunk group i.e...

Hi all. Fairly new to CM and Avaya products. I have a question about my dailplan, we currently use 0 for our attd, I'm planning to change it to 12 but need to keep one location on 0. I thought I could do this by changing the dialplan ana table - add/change the following entry, Overall...

Hi, I'm new to the Avaya world, come from Nortel. I have had the following issues reported to me. Users when ringing externally are experiencing crackling on the line. We have ruled out the network ( all test come back reporting no issue ) this is a remote site which connects back to our...

Hi, I'm digging around our system and trying to understanding the ARS and AAR routing tables. What I can gather at the moment is that , AAR tables are used for on network calls, ie calls between sites & ARS routing is for off net calls. So if I dial 9 then a mobile number 9 079******** 9...

Hi, I come from CC6 background but have been ask to grab the call routing from a symposium call centre express version. Does anyone know how I can export the scripts? Fairly easy in CC6, but unsure in the express version. Any way to export all the configured users to notepad or something so...

Hi, I been tasked with the admin an Avaya Aura PBX. I have technical services and support available but would like to start to really learn myself through trial and error, I find that this is the best way. However, I know that this almost impossible to do in a production environment and...

Hi, I have a need to learn Avaya PBX programming and coding structure. I.e station admin, vdn and vector programming. Basic moves and changes for now. I can gain access to a Avaya G350 media gateway. Can I practise these commands on this or is this not the actual switch element? I come from...

Hi, We run a CS1000 with Meridian Mail and CC6. Is there anyway I can config a pre-recorded message to run and then pass the calls direct to the relevant DDI's? easy to do if it was a Skillset but what if we need to play a message 'that all calls are recorded' before placing the call to back...

Hi all, I think I have a routing problem, can someone take a look at my config please, I have two parts to my network 1) 172.16.0.x 2) 10.1.1.x I have a router connecting the networks together. If I telnet from 10.1.1.x to the router on 10.1.1.28 and send ping around I can get to the...

Hi I'm trying to change the Out of Hours default greeting on a hunt group. I'm pressing *71 to access the mailbox. I'm asked for a mailbox number. I'm entering the Extension number of the Hunt group. The next prompt is for the access code. I'm entering in the Voicemail Code ?? Is this the...

Hi all, Is the following possible? just trying to find out how. We would like calls which have queue for 'X' amount of seconds to be transferred to another DDI. How do we do this please? Thanks

Hi all, I know the basic operations of voicemail pro but I need some guidance on the following and to find out if it is possible and how to implement it. We have the currently base 4 voicemail pro licenses but are happy to increase the number if we can provide that the following works. We...

Hi all, I'm trying to make the following changes to our Nortel CS1000. I'm trying to get the system to change the number which is displayed when dialing out. We have a few outbound campaigns but would like to use different CLI to for them. Is this possible to config. P.S we have a CC6...

Hi all, I looking at getting call recording configured for an Avaya IP 500. We have 40 users connected to it and would like to record all calls. Does anyone have any experience of this? There isn't alot of money available to throw at the project so looking at a bit of a ' cheap and cheerful...

Hi all, I'm trying to configure an ASA sat behind a standard ADSL router. I've read some posts and articles about setting up this and read about double natting etc. I tried to do the following config. I can ping from the the ASA to all parts of the network i.e. 172.16.0.X and 192.168.1.X...

Hi all, I wanted some advise on how to setup the following please. I have a need to setup a network with a voip telephone system. At the moment I have a CAT 5 cable out of the switch going into a non-cisco phone and then another cable coming out of the phone and going into the PC. Both are...

Hi all, Can someone please help me with the following please. I have skillet A which is our high priority skillset. Most of our agents have been configured with this skillset & have skillset priority set to 1 within the agent config We then have another skillset (skillset B) we have...

Hi all, I'm looking to setup the following on an Ip office 500. After a certain time in the day I would like calls to hit a hunt group on the Ip 500. The calls dont need to go through to an agents but just needs to be transferred to a voicemail system ( we have Voicemail Pro ) The...