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I have fanvil phones on a UCX250. In the phones call log it is adding an extra 1 so they are unable to dial the number back. Was wondering how to fix that?

I have a new UCX250 install for a school with zone paging through a Bogen PCM module. (Needs DTMF tones to select the zone or do all call) Everything works great with a SIP paging interface or an ATA. However when I do a group page so the page comes through the phone speakers and external page...

I recently switched a customer over from IP Office to a UCX250 and there are a few things they are not liking. 1. When a parked call times out it rings back as a regular call instead of letting them know it was a parked call. 2. I was able to get rid of the beeping in the ear for call waiting...

I have a new DSM16 that I can't get logged into. Have tried admin and emetr0xxx and several other passwords. Is there a way to reset it?

Hi there, new to the UCX world and am in the process of setting up a 250 with a PRI. Any documentation help I could get would be nice as there isn't a lot on the website. First question is there are dip switches for E1 and T1. I am in Canada so I would assume the T1 setting will work for a PRI...

Wondering how I can make a ring group so that 2 exts can ring at the same time, then 12 seconds later have say 5 more exts ring at the same time. Next question is where does the no answer time get set for the ring group?

Hey there, brand new to the E-MetroTel world and have a UCX250 system with galaxy express and DSM16p to play with in the office. I have the IPs set up and licenses in and activated. I haven't been able to find a document that tells me how to get an Avaya 9500 series phone working. It is...

I am working on an older Definity system that has a Repartee voice mail. Whenever I add a new extension and give it a mailbox i get the following error message when I try to dial that extension from the auto attendant. I get a system greeting of "extension not defined". Any thoughts.