Hi all,
Just been told we are moving to Windows 7 OS desktops and the current version of Agent Desktop and Supervisor Desktop we are using is not compatable with Windows 7.
Can someone point out the correct version please to which I need to download and test please.
cucm 6.1
uccx 5.0
Agent...
Hi all,
I am trying to allow the end users to be able to record prompt in a fashion that will be used for interviewing people for jobs. Basically our HR department wants to be able to record interviews, possible running 2 or more at the same time.
ATM i am uses IP-IVR (CRS) with CTI route in...
Hi Guys,
Stuck on an issue related to "Call Forward all" when applying to a Cisco 7941 or 7961 series IP Phone.
User enters his/her forwarded number and all works fine, untill anywhere between 10min - 45minutes later, for some reason or another the forward all icon on the 7941 disappears and...
Hello All,
I have been tasked with changing all user ids to reflect the new naming convention which is needed for OCS.
My question, is it possible to use cucm 6.1.2 Bulk Administration to rename all USER IDs?
Example: At present all USER IDs are the end users 4 digit phone extention number. we...
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