Search results for query: *

I know the UCM uses a SSD but will application server install on a machine with a SSD? I have tried a couple of times and the installation does not see the drive. If it does work with SSD, are there any special considerations when configuring BIOS?

I am sure I have done this before but for some reason it isn't working. Not sure if something changed in newer versions of software but here is the issue: VMPro I have a customer that wants a AA during the day and a general mailbox at night controlled by a button. So, I created a empty hunt...

Any idea what is going on here? I went to download the ISO for this release earlier today and it is no longer listed. It was there yesterday.

After upgrading to 11.1 FP3, web manager on port 7070 gives a message "IP Office not available. Please try again." Port 7071 responds properly. Any idea what could be causing this? Upgrade was performed because Media Manager recordings could not be retrieved on 11.0.1.0, but now we can't even...

Recently, a customer who has been using voice mail to e-mail fine for about a year had it stop working. The UC Module seemed to freeze so we had customer gracefully shut down the system using the AUX button shutdown method. When it came back up voice mail to e-mail stopped working. Logging was...

I am almost positive in the past I was able to use the Call Record button to record calls on demand in Essential Edition. However, that button isn't working now and all call record user options are greyed out, including manual recording. Does anyone know of options to record an occasional call...

Has anyone experienced an issue with the B169 conference phone when it is powered up the screen appears pixelated? However, when you remove the battery and have the phone on the base without the battery it works fine. If so, any solutions? I just upgraded the firmware to the latest release. The...

Anyone experience issues with the v2 UC Module where voice mail stops responding? It is an interesting situation because voice mail stops working but System Status shows module operational and there are no alarms. Web manager is also responding and shows the service is running. Can also log into...

Anyone have good documentation on how to set up IX Workplace on a mobile phone or remote worker with no VPN? This will connect to a standalone IP 500, not server edition. KB shows ports to forward (443, 80, 8411, 411 depending on whether or not certificates are being used) then port 5060...

I have had several instances when customers have been switched from digital phones to J series phones complain of echo on calls. These only happen with J169 phones on analog trunks. No complaints on PRI or SIP trunks. Any thoughts as to why this is happening and any solutions?

I am at a loss regarding an issue with Avaya Communicator. I have an Essential Edition (10.1.4) with 4 softphone licenses. SIP registrar is enabled. Enable Communicator is checked on the user. I have verified the password for Extension, User and login code under Supervisor Settings. IP Address...

Has anyone experienced the issue where all B-channels reset every hour? Carrier is Century Link and they have indicated there are no alarms from their Adtran. I do not see any alarms on the line so the circuit doesn't appear to be dropping but exactly at 1 hour, every hour, the channels all...

I have a customer that wants to continue to use 5610 telephones for another year with a new IP500. If 10.1 PLDS licenses are purchased can the system be downgraded to 9.1? I am aware another option would be to purchase 9.1 PLDS licenses with IPOSS and upgrade at a later date but the preference...

I recently ordered the 1151C1 power supply for a phone with a BM12. My disti sent the new style power supply with a Y-Adapter and said this is the replacement because the 1151 is no longer being used. Has anyone used this new setup to be able to tell me if you can use a standard single pair...

We are removing a Nortel BCM but the customer wants to reuse all (88) of their existing T and M series phones. I understand the DS30 connects 16 phones on the first amphenol and 14 on the second. What I don't know is if the BCM uses all 25 pairs. It sounds to me that it will not be as simple as...

Does anyone know if there is a port change or security setting in 9.1.7 that will restrict remote access? I have ports 69 and 50794 UDP and 50802, 50804, 50808 and 50812 TCP forwarded on two different systems but I get a network error when attempting to access via Manager remotely. One of those...

We are troubleshooting an issue where there are 4 sites connected via SCN. Call quality was good until 3 weeks ago until switching carriers. Now, when someone calls into a remote site the auto attendants are garbled and voice mail messages are so poor you are unable to hear them. Voice mail...

Does anyone have any experience with paging with IP speakers/horns/door phones? I have a customer that insists on IP paging. We have installed the following Valcom equipment: VIP-821 Enhanced Network FXO VIP-160 Talkback Speakers VIP-130-LM Horn VIP-172L-VRSS Intercom We have two issues...

Anyone have issues with Remote H323 phones being able to make one call then lose audio until phone is rebooted? It seems to be a NAT issue through broadband provider but can't say for sure. Here are the details: Example 1 Provider - Bright House Networks, dynamic IP, provider router with NAT...

Does anyone know to add a Night button to an extension other than 10, or is this not possible in Partner Edition?