Search results for query: *

Hey, I have an Avaya IP 500v2 with a bad SD card. Who can help me get the license swapped to a new SD card? In the past the company I work for was the business partner and we had a distributor that would help with this type of thing. Now I just maintain a few systems and I'm not sure who to...

Hey Everybody, I am getting ready to upgrade a customer from an IP500 to a V2 and would like to know if the existing 5400 series phones will work on R10.1? I know they are not supported but has anybody tested 5400's? Are their any other things I need to watch out for? Any help would be greatly...

Is it possible to force a 5410 that has rel6 on it to downgrade to rel5. I have an ip500 on 4.1.15 and the phones say system incompatible. I already added the allow upgrade for 5410's, rebooted they system, I made sure the directories were pointed to the 4.1.15 software. I even tried to trick...

Hey, I can't get a 9608 to power on using a 1151C power injector. I know it works because I tried the injector on a 9650 and it worked. Am I using the wrong power supply? I tried a non Avaya power supply and it worked on the 9608. I'm just wondering if anyone else had this problem or am I just...

Will the DS30B work with an IP500 R8.0? After reading the docs I'm still uncertain.

I have a 500 R7 with VMP, contact store and CCR. Looking at upgrading to R9.1 CCR will have to be upgraded to Contact Center. What do you all think about Contact Center? Would you recommend a 3rd party app instead? I hate CCR and don't want to make that mistake again. Helpful insight would be...

I'm having a problem with getting speed dials to work. I have the features programmed and pressing the button displays the number to be dialed but nothing happens. Anybody else had this issue? Firmware IPO 9.0.200.860 D100.1.0.0.0.9.6 D160.0.8.6

I have a wave file that was recorded in the correct format by a third party that I need to use for a auto attendant. The file will not play via the AA but it will play over the phone via the wave editor in vmp. I tried to get the files to play at the customer site and on my test system (R7) but...

Hello everybody, I have customer on an IP500 8.0 with a PRI and VMP. I need to set one of the incoming call routes to block anonymous calls. I think I can make that happen system wide but I don't need that. I only need to do it for one number in the ICR. Any ideas? Is that possible?

I recently upgraded an IP 500v2 from 7.0 to 8.1 and after the upgrade I got the error No Essential Edition license present. Anybody know how to resolve this problem? when they system was at 7.0 it was not in quick mode. It was in the essential edition mode. I thought about recreated the SD card...

I have a IP500v2 that is on 7.0.36. There are a couple of 9504 phones that just start ringing for no reason. They do not display anything on the phone at all it just rings. The phones are on a combo card and are working with analog lines. I have not been able to get a look a SSA when it was...

Will the 9504 not display the caller ID number and the tag at the same time? SW 8.0.44 and the CLID works without the tag.

I found this out yesterday. I don't understand why Avaya doesn't have this information easily available. Anyway if you have a problem with the audio on the 9508 speaker phone on release 7.0.23(This is only for 7.0.23)here is the fix. Turn off the Echo Canceller feature: • Press Home • Select...

We have a customer that had an IP406 that got fried and all I have to replace it is an IP500. Is it possible to load the old config on the 500 and it work? 4.2.17

I have a IP500 V2 7.0.5 with 9508 phones. The problem is sometimes when the customer answers a call with the receiver they will be able to hear the caller over the speakphone also. Has anyone else had this problem? If so did you find a solution?

Is it possible to change the "you are at queue position X" to use our own recording instead of the default voice?

I have an IP500 7.0.8 and I'm looking for a way to turn MOH off for some users. when on a conference call some uses need to take another call but don't want MOH in the back ground if they put the conference call on hold. I have looked around and it doesn't seem possible but I thought I would...

I am trying to figure out why forwarded calls will display original caller ID and sometimes it will dislplay the main number. I have IP500 with 6.1.5 and PRI with 8 Channels. I set up a short code: 8N Dial Nss 0 Here is the senario: A number on the PRI is forwarded (using the 8 access code)to...

Does the 9620 support the SBM24? I found one document that says that 9620L does and the 9620C does not. Then I found another that says the 9620 doens't support it all. Has anyone tested this?

I don't think this is possible but you all are pretty smart so maybe you have an idea! I have an IP500V2 with embedded VM and overhead paging. The customer want to be able to autmatically send out over the paging system when their is a shift change. I thought about recording a MOH wav file and...