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Hi, Customer has an ip office 406 with Voicemailpro licenses enabled. When upgrading/migrating from ip office (406) 5.0 to a new 500v2 (8.1) do I need a essential edition license? My distri says yes. Feels like robbery to me.

Can someone confirm or refute the following: - IP Handset 9608 firmware 6.2.0.13 - IP office on 8.0.42 (or 7.0.31(!)) - Default Audio Path -> Headset - Option in 46xxsettings.txt: #################### AUDIO SETTINGS ###################### ## Headset Operational Mode ## Controls...

Hi, I'm having some difficulty with the Call Queue short code. I'm probably overlooking something but this is all I get when I press the programmed Button: (when idle, on a call or after i press transfer or hold) 4503131mS CMExtnEvt: v=(null) State, new=Idle old=Idle,0,0,Extn721: DSS SC...

Hi all, for windows there is dbgview to trace Voicemail Operations. Does anybody know how I would do this on the Linux version?

Hi, I have CCR 7 running with One-X Portal. From the supervisor view I can enable/disable hunt-groep membership/DND by clicking on an agent and clicking the appropriate setting. Is there a way to see the huntgroep-membership enabled/disabled status in supervisor view? Or any other view? In...

I'm having trouble with a few 9608 handsets, the screen locks up (freezes) and the phone reboots shortly thereafter. IP Office 7.0.278401, 9608 at S9608_11HALBR6_1r38_V4r52 I know there is (or was?) an issue with these handsets concerning the display allignment. The handsets were bought last...

Hi, Is it possible to restore One-X Portal to default settings? Avaya Application Server 7.0(16) I've got a corrupt database on a remote system and am trying to avoid a full reinstall. In the manual there is mention of a 'restore' script, but I can't locate it on the server...

Hi there, I have an'old' customer with an IPO 406 running software 4.2 They are also running CCC with PC Wallboards on every desktop(!) They're interested in migrating to a shiny new IPO500v2 unit I need a replacement for the PC Wallboard which provides a few simple statistics on the agents...

Old dongle with CCC and VMPro licenses. After a license swap the VmPro should be converted to preferred edition (on a new system). Can I use the "CCC to CCR" convert license and add 5 more CCR agents? My distri tells me I'd still need advanced edition license.

I'm upgrading a ipo403 (3.0) to a new ipo500v2. They're using the tapi driver in 1st party mode. (free) In the new setup there will be Hotdeskers using the tapi driver. Any thoughts on how this should be done? The tapi driver seems to connect to a user and not to an extension. However the...

I feel stupid for asking this, I can't get rid of this error: "The number of users configured to use UMS Web services exceeds the number of licenses" I set Voicemail to none and deleted all users. Error remains. What am I missing? IPO500v2, 6.1(5), demo kit licenses.

Setup: IPO500v1 5.0(22), Sip trunk, 6 ip handsets 1608 (1.3000) Unique DID for every extension. Customer wants to hear 'busy' tone for internal calls. Easy enough, Reserve last CA, 2 appearance buttons. presto. Customer wants fallback to group if an external call tries to reach a busy...

Can someone point me in the right direction with these debug statements: *Jun 17 13:03:52.104: select crypto engine: ce_engine[1] does not accept the capabilities *Jun 17 13:03:52.104: select crypto engine: ce_engine[3] does not accept the capabilities Hardware 878, ios: adv-ip 12.4(24)T3...

Hello, Situation: IP500v2 6.0(8) SIP trunk Uconnect (netherlands) This trunk does not require any authorization credentials. It is connected directly to LAN2(WAN) Before, (R5 and lower) this trunk worked instantly. As of R6 i can only place outbound calls. Inbound calls trigger no system...