Search results for query: *

This is my 1st Yealink product. Seems straight forward. But I cannot get this Yealink W70B w/W59R phone account to register. The Avaya seems to be denying the registration because of "incorrect userId and password". But I do not see how. I believe it has something simple to do with my setup in...

This summer I updated the security certificate rootCert2040 on all our MXe's. I have two MXe 3300 at 7.2, (Primary and Secondary) that I have had to reload for the 3rd time. Actually the secondary is actually in lockout. And I just received email from Mitel that the primary is at level 4 alert...

I have an AVAYA IP OFFICE 500 customer with one Extension where the VM Box will not record the message left by the caller. The VM Box answers, plays the greeting and gives the Tone to Record. You can access the VM Box and change the greeting. When you look at the VM Box with Visual Voice it...

3300 MXe I have recently found out that users are unable to remotely access their personal VM Box using the * key. They dial in. Get their VM greeting then Press *Ext. number. Upon entering the * they are instantly sent to the main AA. Instead of receiving a prompt to enter their passcode. Any...

SX200ICP in no longer sending outgoing dialed digits to the Analog trunks. When dialed 9-XXX-YYYY, the trunk is seized but there is no DTMF. The SMDR shows the proper dialed digits. The line stays seized and the recording from the CO comes on stating improper dialing. Incoming calls sometimes...

The annoying issue I have is after (what I think is)90 days, I am locked out of one of my IPO's using the default Administrator password. I have to go in using the maint port and typing in the AT-SECURITYRESETALL command. All the settings I see are set to never expire. This all started when the...

Is it possible to change the forgotten VM passcode on one Extension from another Extension that has Level 2 System Phone Rights?

I have BM12 on a 9508. When there is an incoming (Outside Line) call. All lights on the BM12 Flash. I do not recall this being normal. All of the buttons are programmed "User". None of the exts are set to ring (and they do not).

We have two 3300 MXE II's at SW level 4.2. We are trying to bring them up to 7.2. We have internet connectivity. We can reach out to the AMC to verify. When we use the Software Installer Tool all is well until it brings up the App Record License form. When we select "Retrieve License" the...

I have 2 MXe3300 4.2 controllers. 1 is the primary the other is the secondary backup. We are preparing to do an upgrade to 7.2. We see that both units have a Major alarm of "Database Status Major Unavailable 100%" also in the Header they both have Group "System Defaulted" Alarm Status Major...

MXE II 3300 MCD 7.2 Dual PATA Hard Drives with Raid Through many issues I came to a point where we had to restore this system. Because we did not trust the our backup. I pulled one Hard Drive HDD 2 from the system (Hot)so we would have a working copy. I messed up and did not follow the shut down...

Just upgraded MXe3300 from 6.0 to 7.2. Now we are unable to access the system via IE11 Windows 7 or IE11 and Windows 10. We have the IP address in Compatible View Settings. We have added to Trusted Sites and set the Security Level to Low. The pop-up comes back to use IE 9 or higher (we are at...

I am unable to back up a MXe 3300 V5.0. The Error message I receive is Java is out of date. My Internet Explorer is at 11 and Java is at 8. I reading other posts I gather the MXe SW will not work with this Explorer Java combination. Past post suggesting removing IE Security update KB2744842...

My customer has access to the IP Office 500 via LAN2. Even when using Administrator, when trying to make changes to the Auto Attendant>Actions, they get the Action Box drop downs. For Normal Transfers they do not get the Destination Drop Downs. Yet I do using LAN1.

We have leased space to a small company on our 3300 MXe 6.0 SP3. This consists of 2 5220 IP sets, 2 DID numbers off our PRI, and 2 POTS Analog CO lines. Each set has their own VM box. We have set up the 2 CO lines as Key System lines. Both on each set. All of this works correctly. Our issue is...

I am having trouble understanding the concept of LDN. Mitel SX200 AX 5.0.3.2 SW Attendant Superconsole 5324 IP sets The customer has 10 LS lines. They wish to have these ring at the Att Console and at 2 of the 5324 sets. The lines do ring at the Att Console. I have programmed the 5324 sets as...

MCD 3300 5.0 My current scenario is a incoming call to XXX-2273, which is Phantom DN Multicall which rings on 3 Exts. then after 20 sec reroutes 1st alt to its VM box which has appearances on the 3 Exts. Now the customer would like to this scenario to work during the day, but now at night be...

IP Office 500 SW 8.0.18 Quick Mode Key system I have a small install. 4 analog lines. 5 Ext. 1416 phones Because of the small installation I thought I'd give Quick Mode a try. The only issue I have not figured out is Direct Voice call. When I call a Ext Using ex. *12. I get 1 beep and the my...

3300 MXe 4.1 My customer is a Police Dept. that has a Multicall Key on several phones. During non-emergency situations (road closures) they wish to Call Fwd 3rd party the Mutlicall DN to a Menu node that would give the caller options including a info box or menu node that would give the road...

A Customer of mine is wanting to uprade their Startalk 2 v1.9 to a 4 port. I see the upgrade module NTAB1265 online. Is there an addtional SW upgrade needed also? Its been a while.