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3300 MXe iii running MVB 8.0 Pr2 new install with ASUII and system wont recognize the ASU. It only shows the AMB as being installed, not the ASUii. This is a new install, i upgraded the system from 7.2 to 8.0 (14.0.0.95) The cim port shows up, but the module type says unknown. Any help...

This is my first 3300 ICP install and im having a rough time. I upgraded it to 14.0.0.95 with the sw installer successfully. Then I programmed the IP info on it, and registered 2 IP phones to it. I was then trying to program the AMB but it wasnt accepting the PLID so I was going back through...

SX 200 ICP AX Hospitality, PRI T1 is down, and wont keep the clock sync up. It is on 7.1.14 and the T1 had been working for about a month before going down. The carrier has been out, replaced the smart jack and they continue to say its a PBX issue. T1 Setup: T1 DS1, NI2, ESF, B8ZS, with qsig...

IP Office V2 9.1.3 H323 Line bounces around the same time every day, causing unobtainable on site to site call. It bounces between 10 and 11 every day, and IT swears there's nothing running on the network that could cause this. We get a trunk out of service and a trunk cleared alarm each time.

I have a BCM50 1.0 that whenever they put in a holiday greeting table that has the 4th start time with the holiday greeting and CCR it ends up playing the night before as well as the actual scheduled day / time. The system is patched up to the latest and it happenes every time they use a...

I have a customer with a BCM450 and we are trying to addd additional IP phones and we can only get as far as the (enter DN) prompt. Once we get there no matter what DN we put in it say invalid DN. I also tried setting it to auto assign DNs from the internal pool and it fails that way too. The...

I have a customer with a R1 BCM50 and they are switching carriers and i was told by the new carrier that they can only send and rewceive 10 digits and no less. The BCM50 R1 by design can only go up to 7 digits received. My question is can i just set it to 7, program the last 7 digits of the 10...

I have a customer with a Rls 2.0 BCM50. It is fully patched to the current release. When some outside callers call into the AA and then select an extension they get the wrong user. I have had it happen to me a few times when calling in, but its rare. Any ideas???

I have a BCM50 Rls 6.0. In the example below i can not change the DN type of any route associated with pool BlocB BlocC and so on. BlocB is where i have my PRI lines associated. Normally you can drop down the DN type feild and select either: public, private, National, International, Special...

Customer has a MICS4.0 with a NAM(NT5B74AAAZ) 8 port. They recieved a voicemail from a child that said she was trapped somewhere. They called the police, the police came and some how when they went to play them the message it got deleted. This is an emergency, if anyone knows a way to get...

I Have a Norstar 3x8 with an MCK1000 running a remote phone at another location. The remote phone keeps losing connection. The IP address has not changed, Which is what typically happened in the past. When the cust reboots the main MCK the phone connects and stays up for anywhere from an hour...

I have a customer with a Cinphony ACD, that is using the InFocus server for reporting ect... Try as I might I can't find a users manual for it. Does anyone know where I can find a copy of the InFocus User/Administraor guide? Thanks, Eric

I have a customer with a 7.1 CICS and a 2.0 Callpilot100. When a user calls in on a brand new 3G I-Phone he gets his voicemail recording but when he presses (* *) it dissconnects him from the system. He hears "Exiting the system Goodbye". If he presses star once it goes to the AA as it should...

On a MICS 4.0 I changed the time to correct for daylight savings and it stayed frozen at 11:10. At 4:00 I logged in and changed it again and then it stayed stuck on 4:00. Any Ideas? Thanks, Eric