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The main number for my company, routes to hunt group 2 (ext 3560) with coverage path 4, which rings attd then goes to voicemail. The night service for hunt 2 is set to 3561, which has a coverage path that points directly to voicemail. The problem is when we set hunt group 2 to night service...

I have one user who when she dials a specific long distance number, she just gets disconnected. I did a trace on her station and found a denial event 1178. I have looked around and most posts refer to the ARS. The person right next to her can call it. Both stations are set up exactly the...

Okay the boss wants his phone to forward to the admin if he doesn't answer in 2 rings. If the admin doesn't asnwer the call goes to VM. I set up a coverage path for the two points. the problem is if the call goes to the admin and she wants to send it to the Boss's VM, how does she send the...

I have a remote access line set up and am able to use it to place calls from an ofsite phone through our system. The problem is that the caller ID of the ofsite phone gets passed through the system. Is there a way to change the caller ID or at least block it? I know I can change caller ID for...

I used to be able to forward calls using the FAC. Not sure when it stopped working but now I can call forward using a programed call-fwd button, but when I use the FAC I never get the three tones. It does not matter if I try to forward to another extension or to an off system number, either...

I know I can set the amount of time that an agent is automaticly auxed out after an inbound call, but is there a way to have an agent auxed out for a period of time after an outbound call?

I just found out that there is a code that a user can enter to page over our loudspeaker paging. The code is 60*. Where would this be programed? It is not in fearture access codes. I am lost.

With PRI service, a call is routed to the extension with the same number as the DID that the call came in on. I know there is a screen/command where you can tell the definity to send a call with one DID to a different extnesion but I cannot for the life of me remember or find it. Can anyone...

I have a small tenant partition with a single T1 trunk and a range of DIDs. When the new tenant was created, I thought I was told that any station that has a 2 in the TN field, would direct any outbount calls to the trunk for that tenant which also has a 2 in the TN field. I have created some...