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I have a user that when he login's gets the message login limit exceeded. It started today. I can login successfully at his phone with a different agent id, so it is not that we have too many agents logged in. I also get the same error message if I go to a different acd phone and try to login...

Avaya Contact Recorder v10.1 Occasionally, I will get an warning email error message similar to the following: subject:Recorder(811707) Warning 05/19/16 11:33:03 AM Timeout on recording stop on DN 69452 TN 62465 I listen to the latest recording for that agent and I hear it through to...

on a cs1000 pbx, I recently setup a phone (repurposed an existing tn and made the necessary name settings for the new employee). Beforehand it had been a hotdesk phone with no permanant employee there. He recently mentioned that the phone number that is displayed to the caller is not his, but...

I was tasked with setting up the admin assistant with an acd phone as she would be handling the overflow spanish customer service calls. I originally changed her existing phone and bumped her defined keys further down to allow for the queue, makesetbusy and notready. When she is away for lunch...

We are on a cs1000. Please excuse my newbieness, but am trying to troubleshoot the following: We are in Tampa - area code 813 I am dialing a local number, with 9 to get out, 513-98xx I am told by the party at the other end, and not the intended party, that i have reached 863-421-32xx Should I...

Sorry, new at this and I'm wanting to verify steps I need to do. Mostly monkey see, monkey do has worked so far, but I wanted to see if there was a 'better'(easier) way to accomplish this. The user would like to take a cdn that is working, but only accessible internally - the cdn is not a...

First my apologies if this has already been covered, but I'm still a little too new to this to have found it yet. I'm trying to setup a dn in 2 separate offices (2 tn's) and would like to have the message waiting light show in both places. Right now it is only showing up in 1 place (of course...