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If we replace the 3300 control unit with a new up-to-date controller, can we continue to ise our ASU II units? Or will they not work with the new control unit?

I'm a former Avaya guy but I'm overseeing this Mitel 3300 system. We are working with a Mitel Integrator. It has been in place for about 5 years. I need advice or to know the options on how to best setup the call queue for reservations. Sometimes when they are short-staffed or running a...

Mitel 3300 System 5330e Phones If our reservation clerks need to make an outgoing call like to ask the manager a question, they cannot place the call until any incoming calls stop ringing. On a high volume call day that may take a while. Is there anyway to make it so that they can make the call?

I have a B179 on a IPO 11.0.4 System that was working but is not now. Phone is not registering. Checked account on phone, Account name and password match system Tried resetting Account from web interface - Can't login Factory Reset Phone - Still Can't Login via web Try configuring account from...

Nothing changed on the system or gmail account password. Any suggestions on the SMTP settings to send to gmail accounts. Is STARTTLS all of a sudden required?

When an incoming call to the softphone comes in over SIP trunk the call is fine. When call comes over an analogue trunk the voice is about half the volume. How do I fix this?

Is it possible to set a local directory source for the softphone that's not Outlook? A text file perhaps?

Ver 11.0.4.3 IPO I have the Equinox softphone installed at a remote computer. I can call the extension and everything seems fine. I can even transfer the call from the softphone to another extension. Every time I try to dial from the softphone it loses its connection with the server...

Any way to Pickup a page call with a 9608 Phone? I tried programming a conference button but that didn't seem to get it.

R11 System I have a Softphone License installed but when I attempt to setup the extension the "Enable Softphone" option is greyed out.

I need softphone client R10/11. I was unable to locate the installation download on the AVAYA support. Can someone assist me with a link?

Running IPO ver 11 Essential Edition What is needed to add a softphone to the system? Thanks.

Ver 11.0.4(74) Is there a way to send a ringing huntgroup call to voicemail? Thanks.

IPO 500 ver 11 Enbedded. Sometimes huntgroup mailboxes show 'Busy' in visualvoice? Accessing voicemail box from *17 seems to clear it.

I have an analog port open or IP? I am leaning SIP, like a Yealink. Anybody care to offer advice?

I have three offices connected via VPN. Everything worked fine before the upgrade (8-to-9-to-11). 9608 Phones can communicate with IPO using internal private address. At the remote sites, the phones did not have the proper http address programed so they did not automatically upgrade when the...

Upgrade from 9.0 to 11.0. HTTP Request failed: 500 Internal Server Error. Advice?

Hi, We're upgrading a IPO 500 V2 to ver 11 today and moving to PLDS licensing. This is just one IPO with about dozen end points. I am looking for advice on the WebLM server as this is the first time we'll be installing one. Is Windows 10 supported? Would it be better to go with Linux...

IPO 8.1(43) 9608 phone has single column display and I can't figure out how to change it to a dual column display like all the other phones. The manual says to use {Home Button > Options & Settings > Phone Screen Width} but that option does not exist on this phone?

Is this phone compatible with IP Office?