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We have a CS1000e rls 5.0 and this error record is printing on my screen and does not stop scrolling with the same message. What does this mean and how do I get it to stop? No archives were completed since Sep 20 00:01:00 2011 0x21643178 (tEvtColl): disk cache error: device 3a3f780 block...

Is it possible to place a TMDI card in any slot or does it have to be in the first cabinet?

We have a CP 150 3.0 and when a call is left in the General Delivery Mail Box it is forwarded to a mail box that has Unified Messaging on the PC. The problem is that most of the calls dont come up in Unified Messaging. They come on the phone but not in UM. The ratio is about 1 in 10 messages...

We have a BCM 50 Rls 5.0 and we have set up VOIP phones off prem. When we call the ip phones via the ext number we cannot hear the users but when we call the DID of the Voip phone it comes in clear we can hear them and they can hear us. What settings need to be changed?

we have a call pilot 150 with one unified messaging user. when messages come in after hours on the general mail box they are transferred to a mail box that has unified messaging. when the user comes in the office in the morning he checks his outlook for um messages. on some occasions the...

We have a CS1000 switch with rls 4.0 software. Is this system not supported by Avaya, we are looking to add 50 TN's for this system but are not sure if we have to upgrade to 6.0 to add TN's.

I recently installed a 12 port digital set key code to my BCM 50 rls 3.0. It took and show the 12 digital stations but when I plug a phone in any of the ports and press the intercom key the display show "Not allowed" Is this a bad system or a bad key code? I wiped out the entire hard drive...

What are the steps to upgrade a BCM 400 Rls 3.0 to a BCM 450 r;s 5.0. Do you use the Migrate procedure?

We have a BCM50 rls 3.0 and a i1140e with KEM unit but the KEM unit does not light up. This is the first time I have installed the KEM and was not sure if it should light up. Do I have a bad KEM or is there somewhere in programming that allows this?

We have a BCM 400 rls 3.7 with a point to point PRI going to a MS Link system. We programmed the destination codes to ring sets on the Link system and we created target lines for the Link to connect to the BCM stations. We hare having one problem, the Link is unable to dial out of the BCM 400...

Installed languages but no voice prompts are coming up what could be the problem. All ports look ok but we cannot get the voice mail to speak. Could it be a bad language CD?

The Symposium ports were not acquiring data and there were scripting errors and channels were not acquired. We rebooted the Symposium and the ports came back up but the scripting errors still persisted. Is this fatal or can it be fixed?

We have a BCM 400 Rls 4.0 and the reports do not show since two weeks ago. We can see real time reporting but when we try to pull reports on calls it is all zeros. The maintenance shows it is connected and the system shows call data but no reports.

We have a Symposium Express 4.0 with a CS1000 rls 4.0 and when attempting to add and agent we got a SCH 719 which statest ACD positions are full. Cannot add more. The system give this infomration ACD AGENTS AVAIL: 7 USED: 38 TOT: 45 Including the CP we have...

We have a CS1000 DC rls 5.0 Option 61 dual CPU and the system shut down we have displays on the phones but cannot call out and cannot call station to station. On the terminal we get the follwoing information: PDT start PDT Initialization Complete. PDT Rlog Initialization Complete. SSH...

What is the standard setup for a Meridian Option 11C rls 24 to a Norstar rls 7.0 system. We have a PRI point to point T-1 and the Norstar has the PRI key code and the Option 11 has the NTAK09 card wiht the PRI daughter board. I have tried setting it up as ess4 and dms 100 but I am not able to...

We have a CP 2.02 on a 201i Card Option Server. We lost our hard drive due to a power outage and had a formatted hard drive shipped to us, we were able to add the PEPS, run the wizzard add the mail boxes but we can not use the App Builder. What happens is we are able to add a new file but when...

We had a power outage yesterday and lost the CMDU hard drive. When power restored the hard drive will not come back. We have located a replacement CMDU card with a formatted hard drive from another system. What is the procedure to get my switch back up? Will I be able to install that other...

We have a Call Pilot with release 2.02 software and was wondering if it is recommended to upgrade the CP Manager to the 4.0 PEPS Manager. The PEPS that came with my original software has a earlier CP Manager with it and should I upgrade to the newer version?

We are having trouble with a BCM 400 hard drive rls 3.6 upgrade to 4.0 We want to have a new rls 4.0 drive formatted with the our key codes, does anyone know what the procedure is to have our key codes uploaded onto a new drive?