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  • Users: jastuart
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  1. jastuart

    Decommission Avaya Merlin Legend

    Hello, How would I go about decommisioning the Voicemail Server and still keep it useable enough for resale? The main thing I am interested in removing is the voicemails left from before. Also, I would be interested in knowing what information would be useful in going about selling the server...
  2. jastuart

    Rebooted Server and Jobs/Media sets disappeared

    I am using Arcserve Brightstor 11.5 sp2 on Server 2003 R2. I rebooted the old server and had to run a chkdsk on the partition where Brightstor is located. I also had a broken trust which required me pulling the server off the domain and putting it back on . . . Upon opening up arcserve to...
  3. jastuart

    Send All Calls . . . . forward to cell phone number process requested

    Hello; I am in need of the process and explanation of the standard procedure to set SEND ALL CALLS to a cell phone number. I am dealing with an Intuity Audix (g3, I think) and Definity Site Administration --- Release R1.5.06. This forum has been a great help to me in the past and I am looking...
  4. jastuart

    help required - modem won't pickup on VM - switch modem works

    hello; We are trying to get more licenses for our VM system. The modem the VAR needs to call into won't pickup. The modem for the switch did. I can hear the phone system on the wall click with the rings, but the modem never picks up. I've tried another modem and confirmed it's the correct...
  5. jastuart

    Arcserve backup files, .CTF configuration assistance please

    Hello; I am using Arcserve 11.5 sp2 and am backing up a local drive to a networked drive share. The amount of data is 750gb and being compressed to about 650gb, when the backup works. I often get flush issues on the windows server and it loses the primary backup file, ####.CTF. Now this file...
  6. jastuart

    Need Assistance with Call Routing - including finding what is the current state, then change it

    System ::: DSA R1.5.06 The situation I am dealing with is this: Calls come into our Customer Service line and they are routed to the first available customer service rep in a round-robin fashion. This needs to be change to calls coming to a prompt for a group of Customer Service Reps...
  7. jastuart

    6424D+ to a 6408D+ Need assistance getting this right the first time

    Hello; The situation is our current Admin Assistant (AA) got a promotion and need to keep her extension 2364. She currently has a 6424D+, fully programmed for her to do her job. Now, she needs the new AA to take over her old role, along with her 6424D+. The new AA's extension is 2416. So, I...
  8. jastuart

    Newb needing help changing display name and associated number for extension

    Problem::: Definity Site Administration --- Release R1.5.06 I need to change extension number *397 (an emergency number) name and the associated phone number from whatever it is, to the new number. I am assuming that it would be under abbreviated-dialing "Type" "No." "Total" "Unused" "Priv."...

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