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I recently upgraded my CS1K's to 7.5 and noticed a problem with my 4 digit dialing. I have a site in Dallas Tx., Hudson Ohio and Mobile, Al. All sites are CS1K rls 7.5 and the all have NRS servers at all 3 sites to handle the 4 digit dialing over H323 Virtual trunks. When ext 5362 in Mobile...

I have a BCM400 rls 4.0 with several IP phones. The customer wants to swap out 5 of the i2002 for 5 new i2004 phones. Is there some kind de-aquire that I need to do to clear the old i2002 extension number? Any help is appreciated.

I have a BCM400 Rlease 4.0. I have purchased 1 ICC skill set and 5 ICC agent licences. If I install these will I have to reboot? If I do have to reboot is it automatic or can I load the key codes and reboot the system later? Thanks,

I have a NAM with a bad 4.0 hard drive. Can I replace the hard drive with a 4.1? I dont mind reprogramming the configuration.

Is the BCM 200/400 latest release 5.0 and is the BCM50 and BCM450 latest release 6.0. I have some systems that I want to upgrade to the latest releases. Thanks,

I have a BCM400 Rls 4.0 and I want to view the "raw" cdr records. Can they be viewed in raw format without installing a CDR key code? If so where can I view the records? In the past I believe I could do this in a BCM400 Rls 3.6. Thanks,

I have a Norstar MICS DR6.1 that I want to upgrade to MICS XC6.1. I am looking for any documentation on the proceedure but cannot find it. Can anybody point me to the Doc that expalains this? Thanks,

I installed a BCM450 rls 5.0 with ICC and RCC about a year ago. I am interrested in connecting a wall board for the ICC. I have found one named "HDVIEW by Itel". It states that it works with RCC 5.0. My question is if my BCM450 RLS 5.0 has the RCC keycode, does that make my RCC that is loaded on...

I have a Norstar MICS DR 6.1 that is running out of ports. I need to upgrade the system to MICS XC 6.1. Will I need to use the upgrade tool and if so which one will I need the DR 6.1 upgrade tool or the XC 6.1 upgrade tool? I definately want to keep the current programming. Thanks,

I have a BCM450 rls 5.0 with Intelligent Contact Center. I want to know if I can route incoming calls from different area codes to different skill sets. I have read where the "Intelligent CLID/ANI Routing Table" allows for you to input a complete 10 digit telephone number to route the calls but...

Can someone tell me where I can get the Map file AOF01eng? I am using Remote tools 10.0 and am trying to back up a MICS 6.1 and I get the error "Missing Map file AOF01eng". Thanks,

I have a MICS DR 6.1 that I want to upgrade to XC. I checked on the Nortel web site and I see where it looks like you can Upgrade from DR 6.1 to DR 7.1 by just swapping the feature cartridge and not even have to use the upgrade tool. I cant find where you can updrade from DR 6.1 to XC 7.1...

Can CCR and Voicemail Pro reside on the same server?

I am new to Avaya IP Office. The way I understand the ACD feature in IPO is that you at minimum have to purchase the Advanced Edition and then purchase the amount of keycodes for additional agents and supervisors as needed to increase from the default of 1 Supervisor and zero agents. Is the...

What is the default and maximum Embedded voicemail and Voicemail Pro mailboxes? I have read where you can key code the Voicemail Pro channels but how about the mailboxes? I am an old Nortel guy trying to learn IP office. Thanks,

I have a BCM400 3.7 that had a problem that voice mail was down. After rebooting the BCM the voice mail is still down and now I cannot access the BCM via lan or the serial port. The system only has a PRI and digital phones which are still processing calls okay. Can the hard drive be bad and...

I have a BCM450 Rls 5 with RCC. I had 1 report that an agent logged out exactly at the same time that a call was delivered to her. The agent immediatley put the call on hold and while the caller was on hold the RCC real time showed the call in queue in error. When the agent took the caller off...

I have a BCM450 5.0 with RCC on a Windows Server 2003 Standard Edition Svc pack 2 that was installed this past January. I was looking at the recent PEPs and was going to update them. When reading the requirements for the "BCM450.R500.SU.Desktop-001-201007" It sounds like I have to remove the RCC...

Is there any way to view who logged into a BCM450 and also see the changes that were made? I am looking for something like a an option switch history file. Thanks,

Am I right in thinking the DSM32 must use 2 media bay module resources and the DSM32+ can use 1 or 2 resourses in a BCM450 release 4.0?