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At the office this morning somebody called and it was twinned out to our main receptionists cell as she was not at the office yet, I want to figure out what the number it was of the person who called, but with the circuit we have at our office the true caller ID does not push out to the cell...

I have a 400 processor on 4.2 software and I am working with SIP Trunking. The IT guy at this site wants to put a firewall inbetween the IPO and the ITSP. Because of this the PBX will now have an internal IP and the firewall will now take the external IP and forward packets to the IPO. The IP...

I have a customer in a call center environment with a 500 processor on 4.2.17 software, and after an agent finishes a call we want them to have 30 seconds before the next call gets presented but the system is only giving a couple seconds. We see where we can change this option under the CCR Tab...

I have a 500 Processor on 4.2 software being used in a Call Center environment. The Group type for incoming calls is Rotary. When one of the customer service reps puts a caller on hold another call gets presented to them, which is not what we want to happen. I see where there is a busy on hold...

I have a customer who says that when they call into their conference bridge with another person its like there in two seperate bridges. When I look at System Status, they are indeed in two different conference bridges. The incoming call route for the conference number is set to go to VM:Bridge...

I have a 500 processor on 4.2 software and its IP is on the voice network 192.168.240.X, and the data is 192.168.140.X. I've made the Second LAN on the Data network, and of course the computers can communicate with the processor now, but can I make some kind of route in the IP office so that...

I have a 406 processor on 3.2.54 software, and someone at this company has come in and messed with Manager and now all calls that have twinning get a carrier message saying "you do not have to dial a 1 or the area code for this call" and there is no area code or 1 when I look at the number in...

I have a UPAM that I am trying to use to work with a Bogen Paging System and I am getting a fast busy when I try to go through a line port on the IP500, and a slow busy when I try to go through a station port. I made the voltage 24 and 48, other then putting the phone system on the input t/r...

I have a customer who has their incoming call routes go to a VM Module called Day Menu. At first we had put a test condition so that the voicemail would look at the time of the day to see if it needed to kick to the night module, but the customer wants to be able to push a night button because...

I have a lady who has phone manager pro on her computer and I am trying to add a huntgroup speed dial to her speed dial tab, but the "show huntgroup" checkbox is always greyed out, I tried adding her to the huntgroups I want to see if it would then let me select it, but this unfortunately was...

Alright, I have a 500 processor with an 4 port analog line card in it, and my shortcode for the paging is *80, the shortcode is a Dial and it is using line ID 1 which is the line ID of the first port on that card, the line is set to loopstart as is the Bogen paging system...however when I do *80...

I have a customer who has SIP trunking at one location, and they have another IP Office at another location that just has 4 analog lines. Both IP Offices' are 406 on 4.2 software. Because the phone company at the phone system with the analog lines would not release the numbers to the carrier...

Do the 5602's not support the hard button visual voice?

I had a guy ask me if the 56xx series phones support http or tftp, and Im told him they support both, is this correct? I just want to make sure

Do the 56xx series phones support LLDP? Or is this something that is coming in v5 software?

I have a customer of which my company implemented CCC Reporting for them, and CCC is running on their File Server which has Windows 2003, when they try to access the reporting program from a browser on a machine on the network, every so often (maybe every 2 weeks) they get the error message...

Quick Question, can a 500 support 3 or 4 PRI's?

Hey Guys, I have used the 406 processors to be able to handle two LAN's, but on the 500 processor, there is just the LAN port and the WAN port. Do I just make the WAN port my second network?

Can you have on networked IP offices, both embedded voicemail on one site turned on and then Voicemail Pro on the other site, or does this cause problems?

I have a customer of which every person just loves the Visual Voicemail, and they want to be able to press the hard button to access the visual voice. I've thought in my head how I could somehow make ?17=visual voice, but cant see how this can be done. Is there some way to make it work?