Search results for query: *

Hello all. I have an IPO 500V2 on 11.0.4.7 release 6 with intermittent one-way-audio on certain IP phones (9608s all). The user will be on the phone talking and before long they will begin the stands that they cannot hear the calling party any longer. Testing reveals a decline party can still...

Hello, I just installed an Avaya IP Office 500V2(basic mode) for a customer with an existing Bogen TPU-35 I was able to get overhead ringing to work (I programmed analog ext 17 to be in the incoming ring group), but was not able to get overhead paging to work. Seems to me that if I just get...

I could swear that I have seen and used DS 30 cables that are longer than the standard ones. I just did an installation in Southern California to expand an existing MICS with XX software, and because of the room design I need a couple 3 meter or so fiber DS30 cables. Does anybody know where I...

I am feeling like a dunce. I’ve got an IPO, 10.0, essential edition, and voicemail to email has been working using an office 365 SMTP server for which my customer is licensed. As of Saturday, at 11:45 or so a.m., voicemails are no longer being received in email boxes. Thinking that...

I’ve got an IPO basic, 9.0.9, that dial letters when a user gets into an auto attendant. For example, my customer user, at extension 201, call another company and that company‘s auto attendant answers. Extension 201 then prices the digit four, two route to that option in the attendant, and a...

I've got an IPO (9.0.9) running a home site (mostly 9508 stations) and a remote site on a VPN (all 9608 stations). I'm using a short code to do Direct Dial (*XXXX,Direct Dial, N, Line group ID 0), and am getting an "Incompatible" error when trying to direct dial several(but NOT all) of my 9608...

Hello all, I have several BES50FE-24T PWR, and BES50FE-12T PWR switches, but am not (no surprise here) doing any new BCM installs. Can these switches be used as PoE switches to run Avaya PoE IP phones for IP Office telephones? Thanks!

Hello all, I have a customer who was on IPO 7.0, and using a HostGator SMTP server to serve VM to email. Then, I was notified last week that it had stopped working (after a couple years of working). So, I've upgraded them to 9.0.9, and set up a Gmail account. The SMTP settings are presently...

I have an IP 500V2 that was on 8.1.69, with a UC module, and PRI phone service from TelePacific. 2 days ago I remotely upgraded it to 9.0.8 and had inbound/outbound calls working, the Voicemail Pro was answering calls, and users could check their VM. Last night I upgraded them to 9.1.4, and...

Same IPO as my last post. It's a 9.0.7, with a UC module for VM Pro. The customer is trying to use Visual Voice for all VM uses, and we cannot get the Copy function to work. While listening to the message I instruct them to press More, then Copy, then Targets, (no need to record an intro)...

Hi all, Newly installed IPO customer just moved over from a BCM50. I'm told the following: "the front desk takes a call and needs to transfer it to someone’s voicemail – so they hit TRANSFER – then # - then there’s a pause for a few seconds while they look up the extension number, and before...

Hello all, I've got a MacBook Pro and use Crossover to run Manager (I also have Manager running in Parallels on a Win 7 virtual machine). I can do everything I've tried to with an IPO, but cannot figure out how to use the built-in SD card slot to recreate or format an SD card. Does anyone have...

Hello all, I have a taxi company customer with IPO 500v2, release 7.0, who is implementing a 3rd party IVR dispatch partner company. All we have to do on the IPO is call forward the DID calls to the IVR company's number, and allow the caller ID to pass through the IPO on the call. I found this...

Hello all, I've got a fairly tech savvy customer who wants to be able to "do her own" programming once I deliver the IPO to site. I'd like to make a log in name / password for her that will let her change ONLY user settings, AA (in VM Pro), and Incoming Call Routes. When I look in Security...

I've got a BCM400 that I installed several years ago (probably a 3.7 or a 4.0), and the customer just reported to me that the VM system doesn't work until about 6 hours after the system has been powered up. The customer consulted another vendor, and believes that the hard drive is getting ready...

Hello all, I have an IPO500 V2, 9.0 that I'll be installing in a couple days at a financial firm. The cust wishes for all DID calls to ring 2 or 3 times at the desk of the DID owner, then ring 2 or 3 times to a unique hunt group (each user has a specific set of extensions whom they want to...

Wouldn't it be great to be able to use an iPad to be able to make simple changes to an IPO? I'm racking my brain to find a way to pull this off; maybe a Windows emulator to install and run Manager, and a series of adapters to get a LAN cable connection to an iPad... Is this a pie-in-the-sky...

I've got an IPO500 with a digital station expansion module, and have two 5410 stations who just exchange extensions and programming many times each day. Ext 4430 (expansion port 30) becomes a non-programmed, not working extension, and a phone nearby (always the same phone) becomes ext 4430 and...

Hello all, I have an IPO release 8 that is installed and working great. They are using Call Queueing, and they want to have System Status running on a computer in the call center area with a monitor on the wall so that the call takers can see how many calls are in que, and the 2 managers each...

Hello all, I am an experienced BCM tech, but have little experience setting up RCC. I have a cust with an existing call center who had it working previously, but cannot make it work now, and seem to have lost the password needed to get into it. My question is, is there another tech out there...