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G3si V11 R011i.02.0.110.4 I have a station that, when called goes directly to the cov pat assigned to it without waiting for the requisite number of rings. I unforwarded it (though apparently it was not forwarded) and that did nothing. Trace was not revealing anything except that it was going...

3GSi v11 I have a little problem. Recently, because we have frequent visitors to a restricted area, I added dry contacts to open door locks by dialing an extension. I added a COR to only allow folks in that department access to those extensions at the doors. Works great except for one thing...

I am needing a new ring generator the old one is showing signs it may be giving up. I opened a ticket with Avaya and they sent out a tech with a new RG. Of course I found out we need to kill power to the switch for 15 minutes or so while we change it out. This is a hospital so we need to do it...

I work in a Hospital and the Psych ward only allows calls at certain times of the day. They have heavy duty analog wall phones with shielded receiver cable. Currently they are using a light switch to cut off the phones during the 'no calls' times. The light switches are a frequent source of...

I work in a hospital and we have a mental ward where patients are only allowed to make calls during certain times of the day. Is there away to, automatically, shut the phones completely off during those 'no calls' times. Currently they use a light switch, which causes frequent troubles. I...

There are beasties amoung us! Rumor has it that our Office Manager 6.2(11)VM Pro 4.2 will be absorbed into our CM. I am wondering about replacing all those phones. Can an Avaya 5410 be used on a CM? Thanks in advance. -Randy

3GSi v11 Until today I have never heard of a netcon. One of the IS guys called and said that he needed a modem to be working on an in and out basis that has always been out only. Turns out the extension numbers are in house only. No trouble I thought, just re-assign to a did number. Now I have...

1.) I am an untrained Avaya Administrator with a 2000+ station system and occasionally I see a thread, of which I would like to keep track. Is there any way to do that? 2.) I seem to put in the same sort of questions that others have, and it would be great to be able to put in a 'keyword' to...

I just added a new station to my IP office and his message waiting light won't light up to indicate a call has been recorded on his hunt group. He is a member of the hunt group. Thanks for your help in advance--- -Randy

Office Manager 6.2(11) VM Pro 4.2 How do I create a new user that will be sharing a telephone (5410) with another user? Thanks in advance, -Randy

G3siV11 R011i.02.0.110.4 I have an administrator who wants his phone to go to Voice mail afetr 3 rings, normally. However, he wants the ability to send his calls to his blackberry by pushing a button. Seems simple enough, but I can't seem to get it done. Any suggestiions?

I have a station (Port X) that is pointing to a time-of-day coverage path that points during the day (one ring) to an "assistant's" station (for 2 rings), then to an answer group (for 2 rings) and lastly to a voice mail hunt group. I had set it up initially, in GEDI. The assistant's supervisor...

Office Manager 6.2(11) VM Pro 4.2 (24_ I just added a station and it goes to a fast busy on picking up the receiver and cannot be called. Incoming calls go to voice mail. The phone is a 5410 and I swapped it out with another one and it wouldn't come up either. Is it possible I'm out of licenses...

G3siV11 R011i.02.0.110.4 I have a decrepid old switch. Is there a way to get it to send calls from one station to another after hours? That is: 8-5 I want calls routed from station 1001 to coverage answer group 5. From 5-8 I want calls going to station 2001. I know I've seen this before but...

G3siV11 R011i.02.0.110.4 Digital Speech WinSeries 16 I have a station that is programed to go to the operator when callers press '0' anytime during their message. Callers are getting nothing but dead air when they do this. I traced the call and indeed it is evidently routed to the...

G3siV11 R011i.02.0.110.4 We are a hospital and we have a ring down circuit to 911. Currently it is going through a 1A key system that I would love to ditch. Can this be hooked up to a trunk circuit? Of course it's loop start, I assume. I know I need to restrict access to it and I don't think...

G3siV11 R011i.02.0.110.4 I have a hunt group that claims that calls are not being answered. Sure enough I get a Ring No Answer when I call it. How can I trace the call to see what's happening.

G3si V11 R011i.02.0.110.4 Is there a web-site I can use to verify an NNX is local to my switch? Also, I must be having a Geez factor day. Can anyone tell me the tables I need to modify to allow a new nnx to my local calling?

I need a hunt group with say 4 stations working first avaiable, and a 5th station which will handle calls only when all the others are busy. Does anyone know how that can be accomplished?

G3siv11 R011i.02.0.110.4 I have set up a very small call center. Usually only 1 or 2 agents logged in. My trouble is that if none are logged in it returns a busy signal to the caller and I want them to be given the option to stay on hold or wait on leave a message. After hours calls also return...