Search results for query: *

I have created a custom report in CMS 13.1 to show integrated and real time stats on my trunks. I have one trunk that is 96 channels with 2 D-Channels and 94 B-Channels. I am using the NUMINUSE and MBUSY database items in this report. When I run the report it is showing 94 channels, as it...

We are a call center and are sharing work with a second call center. I need to forward on calls to the second company that we can't answer. However when I do so the second company gets OUR ANI on their inbound call. How can I forward these calls and keep the originating ANI for the second call...

Work was done on the Primary CMS by Avaya early this morning and the interval data was pulled from the secondary to the primary. However now I noticed that the monthly data archive was not ran. There is no monthly data on the primary for April. The secondary does have it. I do not see an option...

Can one of you BPs out there give me a ballpark for upgrading CMS 13.1 to the latest version? Is there a per unit price? I have asked our BP but they are slow as molasses in responding and I'd like a ballpark idea. Thanks

To start with we have a dual S8720 system running CM 3.1.3. We purchased this system about a year and a half ago (we were a Nortel shop) and from the start the music on hold has sounded like crap. The guys that installed it couldn't clear it up either. I've heard it from the boss ever since...

We have a lot of home workers using IP Softphones and every time one logs off it creates a warning in the error logs. I know with analog stations you can tell the PBX not to monitor the connection status of these devices. Can I do that with IP stations? I can't seem to find a setting for it and...

No posts since Dec 18, is Asterisk dying or does no one have any more questions? :)

Is there any way on a VDN by VDN basis to only show the last four digits of an ANI. CM 3.1.3 S8720s Here is the case. We have a client that would like us to only display the last four digits of the incoming ANI on their calls. We have other clients that want all 10. Is there a way to display...

Why is it I can't edit any CMS reports without getting an error? I've tried editing the canned reports and custom reports. For some reason if I try to make ANY changes to the report I get a Bad Handle error. At this point if I want to make any changes to any reports I have to rebuild them...

Is there any report in CMS or CM that will tell me the max number of trunks that were in use in one day? I know there is a busy hour but that just is based on time and not the number of trunks in use at one time. I'd like to know if I ever get close to all trunks busy. Thanks

This is a little complicated so I'll try my best to explain this and maybe someone has a suggestion. Please bear with me in the length of this post as I want to try to be clear. CM 3.1.3 Dual S8700 servers. CMS 13.1 We are a primarily a shared inbound call center. We do have a few clients with...